Service Team Leader

Morrisons; Warminster Township (Bucks County); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Holiday entitlement

Staff discount 15%

Discount card for family/friend 10%

Career progression

In-store cafe

Free parking

Pension & life assurance

Healthcare/Wellbeing benefits

MyPerks discounts

Payroll charity donations

Family-friendly policies

Job summary

Morrisons is seeking a Checkout Team Leader to drive the front end of store operations and keep checkouts, customer service, kiosks, and car parks running smoothly. You will lead the team on the shop floor, coach colleagues, and ensure compliance with daily processes and cash handling.

You will use store reports and dashboards to spot issues, make timely decisions, and continuously improve the checkout experience for customers. A focus on efficiency and accuracy is essential.

Qualifications

• Experience leading front-line teams in a fast-paced retail environment.
• Strong customer service mindset and ability to coach staff.

Responsibilities

• Be visible on the shop floor and keep queues moving.
• Lead a friendly, helpful team and recognise good performance.
• Ensure daily processes, cash handling, and legal obligations are followed.
• Use store data and dashboards to identify issues and drive improvements.
• Help keep the department tidy to minimise waste.

Skills

Leadership

Customer service

Operations

Data interpretation

Tools

POS systems

Job description

More About The Role
As a Checkout Team Leader, you're the driving force behind the front end of our store operations. You’ll bring a proactive approach, keeping things running smoothly across checkouts, customer service, kiosks, and car parks.

More About The Role
As a Checkout Team Leader, you're the driving force behind the front end of our store operations. You’ll bring a proactive approach, keeping things running smoothly across checkouts, customer service, kiosks, and car parks.
In this role, you’ll be on hand to:

• Be visible on the shop floor: Stay out front with your team, using headsets to jump in quickly, support colleagues, and keep queues moving so customers can get on with their day.
• Lead a friendly, helpful team: Build an encouraging team culture where colleagues feel trusted, listened to, and recognised for a job well done.
• Keep standards high, safe, and legal: Make sure all daily processes, cash handling, and legal obligations are followed properly every shift.
• Use data to make good calls: Look at store reports and dashboards to spot what’s working, fix problems quickly, and keep improving the checkout experience for everyone.
• Keep waste down: Help keep the department tidy and organised, making sure put-backs are handled promptly to minimise waste.
  

More about our perks

• Generous holiday entitlement
• 15% discount in our supermarkets and convenience stores from the day you join us
• Additional 10% discount card for a friend or family member
• Genuine career progression and development opportunities - read more about our Leadership School here
• Subsidised in-store cafe or shop floor ranges
• Free parking
• Competitive pension and life assurance
• Healthcare / Wellbeing benefits including Aviva Digital GP
• 'MyPerks' with discounts at high street shops, cinemas and gyms, and lots more
• Optional payroll charity donations
• A range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave
  

More about you
This is a great role for a natural leader with a helpful and friendly style.
You’ll be the kind of person who:

• Builds strong, open relationships with colleagues and customers alike.
• Enjoys coaching and developing a high-performing team, giving people the confidence and competence to succeed.
• Has strong operational and technical knowledge of front end service departments.