Service Team Leader

Meijer; Hudsonville (MI); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer is seeking a store leadership professional to plan, direct and supervise day-to-day operations across departments. You will mentor staff, drive service excellence, and maintain store standards while managing staffing, training, and promotion decisions in a fast-paced retail environment.

With a focus on customer satisfaction and sales growth, you will ensure safety, conduct performance reviews, and lead initiatives that reinforce the Meijer Friendly Initiative across meetings and daily

Qualifications

• High school diploma or equivalent required.
• 2–3 years of related retail experience.
• One year of management experience.
• Rotational assignments across store areas and customer service exposure helpful.
• Demonstrated ability to communicate clear directions and resolve conflicts.
• Ability to analyze financial and statistical information to inform decisions.
• Experience mentoring team members and driving development.
• Certifications as required by role.

Responsibilities

• Ensure courteous, friendly, and efficient service to customers and team members.
• Staffing, selection and hiring to meet staffing needs.
• Promote career paths and development, participate in promotion decisions.
• Document disciplinary actions and advise on discharge decisions.
• Oversee P&L, sales goals and shrink control for the department.
• Model exceptional, fast and friendly customer service.
• Communicate the Meijer Friendly Initiative in team meetings.
• Mentor team members to exceed sales goals and maintain standards.
• Ensure staff training is completed and ongoing.
• Spend most time in-store interacting with customers and team members.
• Promote a safe work environment and maintain reliable attendance.
• Perform other duties as assigned.

Skills

Retail management

Staffing & hiring

Customer service leadership

P&L management

Mentoring & coaching

Communication

Conflict resolution

Multitasking

Financial & data analysis

Education

High school diploma or equivalent

Job description

As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family - take care of your career and your community!

Meijer Rewards

• Weekly pay
• Scheduling flexibility
• Paid parental leave
• Paid education assistance
• Team member discount
• Development programs for advancement and career growth

Plans, directs and supervises team members in the day to day operations within various departments of the store. Serves as the mentor and coach for all team members. Implements strategies to improve customer service, drive store sales while ensuring customer needs are met and service is quick and efficient. Maintains store appearance with a focus on prime shopping hours, product presentation and company standards.

What You'll be Doing:

• Ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members.
• Responsible for staffing, selection and hiring to achieve staffing needs.
• Promotes succession planning by providing career paths, identifying development needs for the team members, and being involved with and accountable for promotion decisions.
• Documents and applies disciplinary actions and makes recommendations concerning discharge.
• Responsible for P&L, achieving sales and maintaining shrink for the department.
• Models exceptional, fast and friendly customer service.
• Communicates the Meijer Friendly Initiative in all team meetings and conversations.
• Mentors and coaches the team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards.
• Ensures the team is thoroughly trained in all aspects of their jobs and have completed all required training.
• Spends majority of time within the store communicating with customers and team members to ensure exceptional service is being delivered.
• Communicates the Meijer Friendly Initiative in all team meetings and conversations.
• Promotes a safe work environment.
• Reliable and consistent attendance required.
• Performs other duties as assigned.

What You Bring with You (Qualifications):

• High school diploma or its equivalent required.
• 2-3 years of related retail experience.
• One year of management experience.
• Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful.
• Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction.
• Demonstrated ability to resolve conflict and by addressing root cause issues.
• Demonstrated ability to manage multiple tasks.
• Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions. Demonstrated ability to teach suggestive selling.
• Demonstrated ability to lead an organization that practices working safely at all times
• Demonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions and team leaders.
• Successful completion of all required certifications.

We opened our doors more than 90 years ago with the goal of helping people provide for themselves and their family. Today we're a multi-billion dollar retailer with more than 70,000 employees across six states. Our Midwest geography includes corporate offices in Grand Rapids, Michigan, plus manufacturing facilities, distribution centers and over 270 stores across Michigan, Illinois, Indiana, Kentucky, Ohio and Wisconsin.

Meijer is an Equal Opportunity Employer, fostering a diverse and inclusive workplace. We are committed to treating all persons with dignity and respect. Meijer's policy is to not discriminate because of any applicant or team member's race, color, national origin, sex, sexual orientation, gender identity or expression, pregnancy, religion, age, physical or mental disability, uniformed service or veteran status, or any other lawfully-protected classification.

If you have a disability and require a reasonable accommodation to complete any part of your application, Submissions that are not seeking help to complete the application due to a disability will not be responded to.