Service Team Coordinator - Telehealth (Remote) - Mon-Fri 2pm-11pm

ChenMed LLC; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

Join a transformative healthcare team focused on improving seniors' lives. As a Service Team Coordinator, you'll provide exceptional customer service, assisting patients with scheduling and inquiries. This role is perfect for those who thrive in a dynamic environment and are passionate about serving seniors. With competitive pay and opportunities for career growth, you'll make a meaningful impact every day while enjoying a balanced work-life schedule. Embrace the chance to be part of a family-owned, physician-led organization dedicated to better health for all.

Benefits

Competitive Pay

Career Growth Opportunities

Meaningful Work-Life Balance

Health Benefits

Qualifications

• At least 2 years of customer service experience, preferably in a call center.
• Ability to communicate clearly via phone.

Responsibilities

• Handle inbound and outbound calls for patient scheduling and inquiries.
• Document interactions using web-based tools.
• Collaborate with team members to deliver VIP customer service.

Skills

Verbal Communication

Active Listening

Organizational Skills

Multi-tasking

Customer Service

Proficiency in Microsoft Office Suite

Fluency in English

Bilingual (Spanish preferred)

Education

High School Diploma or GED

Tools

Web-based CRM systems

Job description

Service Team Coordinator - Telehealth (Remote) - Mon-Fri 2pm-11pm

Apply locations

Corporate Office Ferguson Northline East Warren East Point

Time type: Full time

Posted on: Posted Yesterday

Job requisition id: R0043064

We’re unique. You should be, too.

We’re changing lives every day for our patients and team members. Are you innovative, entrepreneurial, and hardworking? Do you inspire others with kindness and joy?

We’re different from most primary care providers. As we expand rapidly, we need great people to join us.

The Service Team Coordinator handles inbound and outbound customer service calls related to patient scheduling, inquiries, and sales. The role focuses on delivering excellent customer service to support better patient health, aligning with corporate policies and regulations. The position may require in-office presence when needed.

The available schedules are:

• Monday-Friday 2:00PM - 11:00PM EST
• Monday-Friday 12:00PM - 9:00PM EST
• Tuesday-Saturday 2:00PM - 11:00PM EST
• Tuesday-Saturday 12:00PM - 9:00PM

Essential Duties:

• Handle inbound and outbound calls in a call center environment for patient scheduling, sales, and inquiries.
• Respond to patient inquiries based on ChenMed’s care model.
• Follow up to ensure patient satisfaction, escalate issues as needed.
• Make timely decisions according to standards and policies.
• Document interactions using web-based tools.
• Maintain business relationships through prompt, accurate service.
• Collaborate across departments to promote VIP customer service.
• Perform additional duties as assigned by management.

Knowledge, Skills, and Abilities:

• Business acuity and understanding of core functions.
• Excellent verbal communication and active listening skills.
• Strong organizational and multitasking abilities.
• Passion for serving others, especially seniors.
• Ability to operate in a demanding environment.
• Proficient in keyboarding and Microsoft Office Suite.
• Willingness to work overtime and travel up to 10% if required.
• Fluency in English; bilingual (Spanish) preferred.

Education and Experience:

• High school diploma or GED.
• At least 2 years of customer service experience, preferably in a call center or healthcare setting.
• Experience with web-based CRM systems.
• Ability to communicate clearly via phone.

Join ChenMed to transform healthcare for seniors, offering competitive pay, benefits, career growth, and a supportive environment. Make a difference every day.