Service Supervisor, Plainview, NY

Lucid Motors; Plainview (TX); On-site; USD 97,000 - 134,000; Full time

Job summary

Lucid Motors in Texas is seeking a Supervisor, Service Center to support the service manager in daily operations. You’ll guide a team of advisors, technicians, service assistants, and parts staff to deliver timely vehicle repairs and exceptional customer experiences.

This role emphasizes hands-on leadership, training, scheduling, and performance feedback, with a focus on accuracy of work orders, compliance with industry standards, and ongoing process improvements.

Qualifications

• Automotive service experience with KPI knowledge (CSI, Repair Time, Days Down, PDI).
• Willingness to take on more responsibility and develop into management.
• Self-starter with curiosity to review processes and drive changes.
• Understand company policies and teamwork skills.
• Strong collaboration and leadership with vendors and staff.

Responsibilities

• Manages and develops Service Team members and the day-to-day service business, including customer service interactions, reporting, and repairs.
• Performance Management: will learn to continually evaluate the performance of each employee and provide feedback on a consistent basis to drive results.
• Involved in the selection, training, and development of service employees, ensuring all positions are filled in a timely manner.
• Support, implement and provide follow-up for all training.
• Participate in meetings, workshops and other learning opportunities.
• Ensure the team is providing the highest level of Lucid customer experience while developing top of the line relationships with clients/vendors.
• Manage timecards and schedules for service center team members.
• Address any client concerns or complaints quickly and professionally.
• Develop a working knowledge of industry standards, regulations, and ensures department compliance.
• Delegate and direct all service tasks as directed by service manager, ensuring client vehicles are repaired and returned on time.
• Monitor employee work and provide guidance, ongoing training, and development as needed.
• Perform quality control checks on vehicles once repairs have been completed.
• Assist with or perform administrative tasks.
• Resolve people and safety issues in a timely and effective manner, collaborating with HR and appropriate teams.
• Other duties as assigned.

Job description

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and productionhappening in-houseacross our global offices andmanufacturingfacilities.Ourteamscomefromindustriesaround the world, united by a shared commitment to excellence.By refusing to settle, youcanhelpredefinewhat’spossible andshape the future of mobility.

Supervisor, Service Center

Supervisor, Service** Center** is best suited for candidates who want to gain valuable experience in a managerial role with advancement potential. This position will be responsible for assisting the service manager in the day-to-day operations of the Lucid Service Center, effectively managing team of advisors, technicians, service assistants and parts staff. The ideal candidate will demonstrate curiosity and learning agility to develop experience on the front end (customer facing), back end (technicians) and operations management.This role will be setting an example for their team while encouraging continuous improvement. The Supervisor will be responsible for ensuring the work orders are detailed, complete and properly filled out. In addition, they will continuously be following the flow of work to determine everything is being done to provide the best customer experience possible.

Responsibilities

• Manages and develops Service Team members and the day-to-day service business, including customer service interactions,reportingand repairs
• Performance Management: will learn to continually evaluate the performance of each employee and provide feedback on a consistent basis to drive results
• Will be involved in theselection, training, and development of service employees, ensuring all positions are filledin a timely manner
• Support, implement and provide follow-up for all training
• Participate in meetings,workshopsand other learning opportunities
• Ensure the team is providing the highest level of Lucid customer experience while developing top of the line, everlasting professional relationships with our clients/vendors
• Manage timecards and schedules for service center team members
• Address any client concerns or complaints quickly and professionally
• Develop a working knowledge of all industry standards, regulations, restrictions, and ensures department compliance
• Delegate and direct all service tasks as directed by service manager, ensuring client vehicles are repaired and returned on time
• Monitor employee work and provide guidance, ongoing training, and development as needed
• Perform quality control checks on vehicles once repairs have been completed
• Acquirea thorough understanding of Lucid Motors mission and the importance of your contribution through your role as aSupervisor
• Assistwith or perform administrative tasks
• Resolve all people and safety issues ina timelyand effective manner, collaborating with Human Resources andappropriate teamseffectively
• Other duties as assigned

Qualifications

• Automotive service experience including understanding various KPI’si.e.Customer Satisfaction Index (CSI), Repair Completion Time, Days Down, PDI Completion/Turnaround time
• Learning agility
• Willingness to take on more responsibility to learn and develop into management position
• A self-starter with curiosity and desire to review processes and execute changes
• Gain knowledge of company policies, protocols, and process
• Exceptional ability to collaborate, motivate, and lead individuals, groups, and vendors
• Verifiabletrack recordof excellence in Customer Service
• Willingness toassiston repairs on an as needed basis
• Exceptional organization and the ability to drive continuous improvement in a fast-moving environment
• Excellent written and verbal communication skills, including ability to work independently and collaboratively in a team environment
• Assistin building a world-class team from the ground up
• Ability to analyze and interpret internal reports
• Advanced ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
• Ability to travel on an as-needed basis
• Willingness to complete Lucid provided CPR training post hire
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must havemaintaineda Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

Preferred Qualifications

• AA/BS in either Automotive Technology or Business Management, or equivalent work experience
• Knowledge of HV systems, LV systems, and EV powertrains
• Start-up experience and related fast-paced environments
• PreviousOEM specific EV experience and training
• ASE Certifications
• EPA 609 Certification

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

INDFS

Salary Range : The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.

Base Pay Range (Annual)

$97,700—$134,310 USD

Compensation & Benefits

Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a401(k) retirementplan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off.Eligible employees may also participatein Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, aredeterminedbased on individual performance, role scope, market considerations, and overall company results,in accordance withthe terms of the applicable plans.

Equal Opportunity

At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.

Accessibility

Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need anyaccommodation toparticipatein the application process, please contact us at TA-Operations <@> lucidmotors.com. This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions.

Candidate Data Privacy

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