Service Supervisor - Haven at Arrowhead

Greystar; Glendale (AZ); On-site; USD 42,000 - 65,000; Full time

Job summary

Greystar seeks a dedicated maintenance professional to uphold the community’s cleanliness, safety, and functionality. You will diagnose and repair resident requests, manage make-ready tasks for vacants, and supervise others to ensure high standards across grounds, exteriors, and interiors.

Role requires hand tools, HVAC knowledge, and strong customer service. Expect a dynamic schedule with on-site work and safety responsibilities at a Glendale, AZ community.

Qualifications

• High school diploma, GED, or related experience and training.
• Experience in property management maintenance or related trade.
• Must provide own hand tools and operate tools safely per state laws.
• Ability to apply logical thinking to identify and fix problems.
• Strong customer service and interpersonal communication skills.
• Read, write, and communicate effectively for policy adherence.
• Proficient with internet, word processing, spreadsheets, and databases.
• Solid mathematical skills for financial and administrative tasks.

Responsibilities

• Assists and completes work orders from residents and routine upkeep by diagnosing defects and repairs.
• Oversees and completes the make-ready process for vacant units, including inspections and punch lists.
• Develops standards for cleanliness and appearance of grounds, exteriors, interiors, and common areas.
• Inspects work by team members and contractors for quality and compliance.
• Maintains inventory of spare parts and orders supplies within budget.
• Performs monthly preventative maintenance as outlined in policy.
• Assists in budgeting for repairs and capital projects.
• Attends safety meetings and ensures MSDS and OSHA compliance.
• Provides courteous service to residents and staff.

Skills

Customer service

Interpersonal communication

Problem solving

Reading/writing

Math proficiency

Education

High school diploma or GED

Tools

Hand tools

Power tools

HVAC testing equipment

Measuring devices

Job description

**JOB DESCRIPTION SUMMARY**This role oversees and performs technical and mechanical work that ensures the inside and external buildings, ground, amenities, and common areas of the community meet the Company’s standards for cleanliness, appearance, safety, and overall functionality.**JOB DESCRIPTION**• Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements. • Oversees and completes the “make-ready” process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. • Develops standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards. • Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed. • Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required. • Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines. • Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual. • Assists Community Manager in developing the budget for regular repair and maintenance and capital projects. • Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment. • Conducts regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance. • Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency. **BASIC KNOWLEDGE & QUALIFICATIONS:** • High school diploma, GED, or related experience and training. • Experience in property management maintenance, other building maintenance, or related trade. • Incumbents must provide own hand tools unless prohibited by State law and must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment and measuring devices. • Ability to apply principles of logical thinking to define and correct problems. • Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems. • Ability to read, write, and communicate effectively to represent company management in a support capacity, act as the first point of contact for internal team members and external visitors to the Company, and answer questions related to department operating policies. • Proficiency in internet, word processing, spreadsheet, and database management programs in order to maintain records of information and develop and provide information for the manager’s use. Property management system experience preferred. • Mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions in order to review and complete various financial, administrative, and legal documents. SPECIALIZED SKILLS: • Incumbents must have EPA certifications Type I and II or Universal if the position requires working on a sealed HVAC system to test system pressures, handle refrigerants, etc. • Incumbents must have all certifications as required by State and Local jurisdictions. • Incumbents must have a valid driver’s license to operate a golf cart on the property, if applicable. TRAVEL / PHYSICAL DEMANDS: • Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas. • Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet). • Job demands may require incumbents to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance. • Local, routine travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. • Incumbents must be able to work a flexible work schedule, which includes taking “call” during evenings, weekends, and holidays.