Service Supervisor - Halden at Red Oak

greystar; Red Oak (IA); On-site; USD 38,000 - 56,000; Full time

Job summary

Greystar is seeking a maintenance-focused professional in Red Oak, IA to ensure indoor/outdoor community spaces meet high standards of cleanliness, safety, and functionality. You will diagnose issues from resident requests and perform repairs following safety policies and codes.

Responsibilities include making-ready vacant homes, inspecting and coordinating with vendors, and upholding Greystar quality across grounds, exteriors, and common areas.

Qualifications

• High school diploma, GED, or related experience and training.
• Experience in property maintenance or related field.
• Ability to apply logical thinking to identify and fix problems.
• Strong customer service and communication skills to interact with residents and staff.

Responsibilities

• Inspects and completes work orders from resident requests and routine maintenance tasks.
• Oversees and completes make-ready processes to prepare vacants for leasing, including inspections and scheduling contractors.
• Develops standards for grounds, exteriors, interiors, and common areas to reflect Greystar quality.
• Periodically inspects work by service team members and contractors to ensure quality and compliance.
• Maintains inventory of spare parts and coordinates with Community Manager on supplies within budget.

Skills

Customer service

Interpersonal communication

Problem solving

Education

High school diploma / GED

Tools

Hand tools

Power tools

Measuring devices

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com .

JOB DESCRIPTION SUMMARY

This role oversees and performs technical and mechanical work that ensures the inside and external buildings, ground, amenities, and common areas of the community meet the Company's standards for cleanliness, appearance, safety, and overall functionality.

JOB DESCRIPTION

• Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.


• Oversees and completes the \"make-ready\" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a \"punch\" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.


• Develops standards for the cleanliness and overall appearance of the community\'s grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards.


• Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed.


• Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required.


• Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines.


• Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.


• Assists Community Manager in developing the budget for regular repair and maintenance and capital projects.


• Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.


• Conducts regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance.


• Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency.

BASIC KNOWLEDGE & QUALIFICATIONS:

• High school diploma, GED, or related experience and training.


• Experience in property management maintenance, other building maintenance, or related trade.


• Incumbents must provide own hand tools unless prohibited by State law and must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment and measuring devices.


• Ability to apply principles of logical thinking to define and correct problems.


• Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems.


• Ability to read, write, and communicate effectively to represent company management in a support capacity, act as the first point of contact for internal team members and external visitors to the Company, and answer questions related to department operating policies.


• Proficiency in internet, word processing, spreadsheet, and database management programs in order to maintain records of information and develop and provide information for the manager\'s use. Property management system e