Service Supervisor - Discovery at Mountain View - $5,000 Hiring Bonus!

NEW EARTH RESIDENTIAL LLC; Nashville (TN); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Mentor program

Bonuses (monthly & quarterly)

Health, vision, dental & life

401k

Rent discount

Team celebrations

PTO accrual starting at 15 days

Monthly trainings (virtual & on-site)

Job summary

NEW EARTH RESIDENTIAL LLC seeks a Service Manager to lead maintenance and service teams across multiple apartment communities. You will supervise technicians, manage on-call duties, and ensure high-quality upkeep of facilities and resident services.

The role requires strong leadership, solid customer service, and the ability to handle emergencies and weekends. A high school diploma is required; HVAC/R certification is encouraged. Competitive benefits and 401k are offered.

Qualifications

• Requires high school diploma or equivalent.
• Ability to lift up to 50 lbs. and perform physical tasks.
• Fluent in English; bilinguals encouraged to apply.
• Willingness to work nights and weekends for emergencies.

Responsibilities

• Provide maintenance support and oversee property operations.
• On-call duties as needed to respond to issues.
• Ensure timely completion of service requests with quality standards.
• Oversee grounds and common areas for upkeep and safety.
• Maintain resident satisfaction and contribute to occupancy goals.
• Coordinate preventive maintenance and manage mechanical systems.

Skills

Strong leadership

Customer service

Communication

Time management

Inventory tracking

Proficiency in Outlook/Excel/Word

On-call readiness

Education

High school diploma or equivalent

HVAC/R certification encouraged

Tools

Outlook

Excel

Word

Job description

Position: Service Manager

Category: Non-Exempt

Supervisor: CommunityManager

Hours: Typicalrange ofhoursisbased onthecommunityneedsandmayrequireweekendsand afterhouremergencyservices.Workdaysmaybe adjustedbased on communityneeds. Full Time:5daysperweek,8hoursper day (average 40 hours).

Physical Demands: Medium work (exerting 50 lbs. of force occasionally), climbing, balancing, stooping, kneeling, crouching, crawling, reaching, walking, pushing, pulling, lifting, talking, hearing.Visual acuity to operate hand tools. Subject to weather.

Drug Screens: Pre-employment,post injury,reasonablesuspicion,and possible random screens.

At New Earth Residential we believe in the power of community.

Have you ever dreamed of running a Command Post and leading a team to the rescue? As our Service Supervisor, you'll oversee a network of beautiful apartment communities and manage a team of talented technicians. Your mission? Ensuring lush, perfectly maintained lawns and gardens, as well as well-functioning facilities, all while keeping residents' high-tech appliances in top shape. It’s a big responsibility—are you ready to take it on?

Highlighted Employee Benefits

• Offering mentor program for all team members
• Compensation package including monthly and quarterly bonuses
• Health, vision, dental and life insurance
• 401k benefits
• 30% rent discount
• Biannual team celebrations
• PTO accurals starting at 15 days a year
• Virtual and on-site trainings monthly

General Summary of Associate Responsibility

• To support and assist all aspects of the community operations, while reporting to and acting under the direction of the Community Manager.

Preferred Knowledge / Experience / Ability

• Capable of following precise oral and written instructions.
• Strong leader dedicated to delivering exceptional customer service.
• Self-motivated, able to set priorities, manage time effectively, and achieve assigned goals independently.
• Problem solver skilled in handling unexpected issues and adapting to priority changes in a fast-paced environment.
• Collaborative team player with strong communication, organizational skills, and the ability to engage with on-site staff, residents, supervisors, corporate associates, and vendors effectively.
• Fluent in English; bilingual candidates are encouraged to apply.
• Skilled in tracking and managing inventory of materials and parts.
• Physically able to lift up to 50 lbs., including work with chemicals.
• Proficient in intermediate math, necessary for financial records, budgeting, and fiscal reporting.
• Available for emergency calls during nights and weekends as needed.
• Demonstrated proficiency in Outlook, Excel, Word, and internet tools.
• Attentive to community needs with a strong commitment to maintaining common areas and amenities.
• Requires a high school diploma or equivalent, along with a solid foundation in business practices.
• HVAC/R certification is encouraged.

Responsibilities

1. Residential Standards:

• Provides support by performing general maintenance duties, including:
• Available for "on-call" duties as needed.
• Accountable for the independent and timely completion of service requests in occupied apartments, adhering to established company and property standards.
• Oversees all aspects of property maintenance, focusing on resident satisfaction and contributing to occupancy goals.
• Engages in preventive maintenance programs and manages the ongoing maintenance and repair of all mechanical systems to preserve the property's value.
• Ensures that grounds and common areas are kept clean and well-maintained at all times.
• Performs additional related duties and responsibilities as assigned.
• Adheres to all safety precautions while executing tasks.
• Provides courteous and friendly service to residents, ensuring a 5-star experience.

1. Community Inspections and Quality Assurance Review:
   • Conducts new construction walkthroughs as required.
   • Collaborates with landscapers monthly to ensure outstanding curb appeal.
   • Performs quarterly inspections of trash chutes, if applicable.
   • Participates in annual walkthroughs with construction and management teams.
   • Prepares thoroughly for HUD inspections.

1. Financial Performance:
   1. Assists in the bidding process for new contracts.
   2. Ensures the successful completion of annual capital expense projects.
   3. Cultivates and maintains strong relationships with vendors and contractors.
   4. Implements effective strategies to reduce maintenance-related costs.

I acknowledge that I can perform the essential functions listed above for the Service Supervisor position without any accommodation.

Welcome aboard! We're thrilled to introduce you to the Urban Village Program, where everyone plays a pivotal role in nurturing vibrant and sustainable communities.

Who are we? Urban Village is a unique platform that allows the residents to connect, engage, and socialize.

What makes us different? Residents benefit from our premier social impact program at no additional cost. Residents engage with the program through events and activities, partnerships with meaningful third-party resources, community-based leadership opportunities, and placemaking.

Here's what you'll be up to:

1. Building Community:
   • Work closely with your Program Coordinator to spread the word by distributing and displaying our latest monthly Urban Village Newsletter throughout the community.
   • Engage with residents, fueling excitement about upcoming events and fostering a strong sense of community participation.
2. Enhancing Environments:
   • Champion the use of garden boxes and beehives within your community (if applicable), promoting a greener, more sustainable environment.
   • Roll up your sleeves and join us at our annual Impact Day, where we tackle community enhancement projects together.
3. Channeling Resources:
   • Forge connections with vendors and potential partners, establishing communication channels to support your community's needs.
   • Keep your Program Coordinator in the loop by sharing relevant information and contact details for potential collaborations.
4. Building Leaders:
   • Educate residents about the program and inspire their involvement as resident facilitators, empowering them to take on leadership roles.
   • Guide interested residents through the sign-up process, nurturing the next generation of community leaders.

Your dedication to these responsibilities will be instrumental in driving the success and longevity of The Urban Village Program. Get ready to make a meaningful impact and join us on this exciting journey! Learn more about our program here.