Service Supervisor, Commercial Compressed Air

Ingersoll Rand; South Bend (IN); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Company vehicle

Bonus incentives

Regional travel

Job summary

Ingersoll Rand in Northern Indiana (South Bend area) seeks a Service Supervisor for the Commercial Compressed Air segment. You will lead the service function across the full lifecycle of equipment, support sales, manage a technician team, and own the Service P&L for the Customer Center.

The role requires strong leadership, collaboration with service coordination and sales, and ensuring timely invoicing and safety compliance. Travel is regional, with a company vehicle provided.

Qualifications

• 5+ years of relevant services experience, ideally in an industrial sales business environment.
• 3+ years’ experience in managing teams with coaching, training and mentoring as a peer-leader.
• 3+ years of progressive customer service leadership experience, including conflict resolution, effective communication, and negotiation.

Responsibilities

• Attract, coach, train, develop, and retain service employees; drive improvement and training.
• Coordinate with service coordination to match technician skills and maximize utilization.
• Collaborate with sales to win and grow service business; support installations and service agreements.
• Maximize cash flow by accurate invoicing and warranty claims; manage budgets and improve service processes.
• Manage service team inventory and ensure SOX compliance through reporting and cycle counts.
• Ensure EH&S compliance and training for safety in shop and at customer sites.

Skills

Leadership

Customer service

Team management

Education

High School Diploma or GED

Job description

Home > Service Supervisor, Commercial Compressed Air

Service Supervisor, Commercial Compressed Air

BH Job ID: BH-5369

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Job Title: Service Supervisor, Commercial Compressed Air
Location: Northern Indiana (South Bend, Fort Wayne, Goshen)
About Us
Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview

The Service Supervisor in the compressed air commercial segment is responsible for leading the local service function for the full life cycle of the equipment to achieve exceptional customer satisfaction. This encompasses supporting the sales team to grow the business, collaborating with service coordination, and managing a Service Technician team that installs, repairs and maintains all makes of rotary screw and reciprocating air compressors and compressed air system components. The Service Supervisor also has responsibility for the Service P&L for their Customer Center.

Responsibilities

• Effectively attract, coach, counsel, train, develop, and retain all service employees. Drive continuous improvement through company performance management process and technical product training programs available. Develop employee skill levels, including customer service, process improvement, and technical skills to the highest degree possible.
• Collaborate with the service coordination function to respond efficiently to customers, ensure technicians’ training and skill level is appropriately matched to service customers, and ensure resources are effectively leveraged across the service area to maximize Service Technician utilization. This includes balancing customer requests for emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long-term service agreements.
• Collaborate with the sales function to consult on service agreements; attend customer meetings to win new and grow existing; service business; provide service support for installations; and drive new service business through Service Technician generated leads, quotes, and requests for proposals.
• Maximize cash flow by ensuring invoices are generated immediately upon completion of work and warranty claims are filed accurately and timely, managing expense budgets, and increasing utilization of the service team. Ensure that standard service work processes are created and followed. Improve transactional processes impacting customer experience and increase overall customer satisfaction.
• Effectively manage service team inventory to maintain accuracy, reduce year-end write-offs, and maintain SOX compliance through detailed reporting and regular cycle counts.
• Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure all service personnel follow and maintain safe and productive work habits in the shop, as well as at the customer site.

Requirements

• High School Diploma or GED
• 5+ years of relevant services experience, ideally in an industrial sales business environment.
• 3+ years’ experience in managing teams of people with relevant experience coaching, training and mentoring as a peer-leader.
• 3+ years of progressivecustomer service leadershipexperience, including conflict resolution, effective communication, and negotiation
• Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years.

Core Competencies

• Solid professional communication skills both verbal and written.
• Advanced operating knowledge with Microsoft Office and general business applications.
• Strong working knowledge of handheld and mobile technologies (smartphones, tablets) and network-based systems.
• Demonstratedunderstanding of financial impacts related to process efficiency, cost control, and business performance.
• Ability to work in diverse conditions at times requires interpretation or deviation from standard processes including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, precarious places, and risk of electrical shock (high voltage) with NFPA or equivalent standards.

Preference

• Associate's or Bachelor’s degree in engineering, engineering technology, business or a relevant area
• Managing budgets and processes

Travel & Work Arrangements

• This role isHybridfrom Northern Indiana, IN (South Bend, Fort Wayne, Goshen)
• Company vehicle and fuel card provided
• Base Salary with bonus incentives
• Regional travel approximately 20% tocustomer sites

This position will have somework outdoors and in mechanical or equipment rooms, will include physical demands and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move weight limits in line with the safety policy.

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

If you are a person with a disability and need assistance applying for a job, please submit a request .

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.