Service Supervisor (CC-Carlsbad)

Enerflex Ltd.; Carlsbad (NM); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Generous healthcare, dental and vision

401(k) employer matching

Generous paid time off

Employee equity plan

Fun office environment

Job summary

Enerflex Ltd. is seeking a Field Service Supervisor to oversee and schedule all field service operations within the designated Area. The role involves safety compliance, staffing, mentoring technicians, and ensuring revenue goals are met while maintaining high service quality.

The candidate will lead installations, startups, and diagnostics on major OEM equipment, interpret compressor performance, and mentor teams while maintaining strong customer relationships and professional conduct.

Qualifications

• High school diploma or GED with advanced vocational/technical training.
• 10+ years of applicable field service experience.
• Prefer CAT/Waukesha certifications or equivalent.
• Must stay current on OEM model training.
• Valid driver’s license; able to learn company applications.

Responsibilities

• Supervise and schedule field technicians in area with Branch/Regional Manager oversight.
• Organize technician assignments to minimize drive times and maximize service quality.
• Train technicians in technical competencies and process documentation.
• Monitor field service expenses, vehicle upkeep and service reports.
• Ensure safety and environmental precautions are followed.
• Communicate status of staffing, productivity and service issues to management.
• Lead overhauls, installations, startups, and diagnostics on major OEM equipment.
• Interpret compressor performance and horsepower.
• Teach purging/loading techniques and use of coupling alignment tools.
• Read and apply P&IDs, blueprints, and installation manuals.
• Maintain customer relationships and professional representation.
• Oversee safety and training activities; perform other duties as assigned.

Skills

Leadership

Staffing

Safety compliance

Troubleshooting

Communication

Education

High school diploma or GED

Advanced vocational/technical training

CAT certifications (Gas I/II, 3600, 3500)

Tools

Word

Excel

Outlook

Job description

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The Field Service Supervisor is responsible for supervising and scheduling all aspects of field service operations within an Area, including safety and regulatory compliance, staffing, employee development, and assisting in ensuring that all Area revenue and profit goals are achieved. Other duties include but are not limited to, enforcing company standards and procedures, ensuring overall operational efficiencies, customer service, oversight of the quality of service provided, and assisting with field service work including training and mentoring employees, commissioning, troubleshooting, diagnostics, servicing and repairing equipment.

Principle Responsibilities and Duties

• Work directly with the local Branch Manager or Regional Manager in coordinating the activities of all Technicians assigned to the area, including supervising, assisting, and monitoring their work / job assignments.
• Ensure Technician assignments are efficiently organized in order to provide excellent service to our customers, utilize and enhance the skills and experience that the individual technician has, and minimize driving and response time.
• Assist with training Technicians in technical/service competencies as well as the processing of all required documentation and oversee major decisions.
• Monitor field service expenses, vehicle maintenance expenses, and field service reports.
• Ensure that the appropriate HSE accommodations and precautions are implemented and followed.
• Communicate regularly with the Branch Manager or Regional Manager on the status of Area personnel, staffing levels, productivity, and any developments regarding service issues or customer concerns.
• Respond to customer requests and address customer needs proactively while representing the company in a professional manner at all times; develop and maintain internal and external customer relationships.
• Lead and perform overhauls, new unit installations, startups, and diagnostics on all major OEM’s independently.
• Interpret Compressor Performance and calculate engine horsepower.
• Teach and demonstrate knowledge of proper purging and loading practices/procedures.
• Identify and stop activities that are unsafe for personnel or the environment when they occur or about to occur.
• Teach and demonstrate proper technique of coupling alignments using both Laser and dial indicator methods.
• Teach how to decipher P&ID's, Blueprints, Installation Instructions, and Technical Manuals.
• Encourage, develop, and ensure a safe work environment.
• Other duties assigned by manager.

Supervisory Responsibilities

• Directly, as well as, indirectly manages employees in accordance with the EFX policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Scope may include supervision of direct reports as well as indirect supervision of their direct reports and general leadership of field service within the organization.

Qualifications

• High school diploma or general education degree (GED) and advanced vocational/technical training.
• Must have 10+ years applicable experience
• Prefer certification from CAT/ Waukesha (or equivalent) or specific experience related to:
• CAT Gas I
• CAT Gas II
• CAT 3500 ADEM III and IV
• CAT 3500ULB and J
• CAT 3600 ADEM III and IV
• CAT 3600 Master Mechanic
• CAT Failure Analysis
• Must also stay current on all updated OEM model specific training.
• Valid driver’s license.
• Demonstrate intermediate proficiency with a personal computer and common applicable functions/programs (Word, Excel, and Outlook) and able to learn company specific applications.
• Knowledge and ability to accurately complete advanced level maintenance, repairs, and installation activities unassisted.
• Strong mechanical and electrical abilities with knowledge and experience to perform complex service, installation and maintenance tasks.
• Extensive electrical /control panel knowledge and capable of reading schematics, troubleshooting, installation, and diagnostics of all major OEM panels (Murphy, Altronic, Alan Bradley)
• Understand, install and tune all major systems controls related to compressor packages and supplied off skid equipment.
• Must have his/her own tools of the trade. (With exceptions of specialty or OEM specific diagnostic equipment)

Applicants must be legally authorized to work in the United States. Currently, our organization is unable to consider candidates who require visa sponsorship or the transfer of an existing visa to obtain or maintain work authorization in the United States.

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Physical Requirements

Physical Demands

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly/frequently lift and/or move up to 25 pounds and Infrequently/occasionally lift and/or move up to 75 pounds using proper lifting techniques.

While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts and adverse outside weather conditions. The employee is occasionally exposed to high, precarious places and fumes or airborne particles. The noise level in the work environment is usually loud.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

An Equal Opportunity Employer

Enerflex grants equal employment opportunity to all qualified persons without regard to race, color, sex, age, national origin, religion, genetic information, mental or physical disability, or any other characteristic protected by applicable federal, state or local law. Equal employment opportunities are provided in recruitment, hiring, promotions, wages, benefits, and other terms, conditions and privileges of employment.

About Us

Transforming Energy for a Sustainable Future.Enerflex is a premier integrated global provider of energy infrastructure solutions, covering gas processing, compression, power generation, refrigeration, cryogenic, energy transition, and water solutions. We proudly employ more than 5,000 highly skilled employees across over 25 countries worldwide.

Enerflex places its coreValues of Integrity, Commitment, Creativity, and Successinto action across all aspects of the business. Our innovation, strong commitment to safety, and superior service to our customers positions us as the optimal partner to meet the needs of the dynamic energy industry.

We foster a culture of ensuring our employees have the tools to do their jobs right, but to also thrive in their roles. We pride ourselves in our competitive wages, extensive rewards programs, celebration of successes of individuals and teams, and are committed to ensuring Enerflex remains a safe and inclusive space for all.

What Enerflex Offers You

Full time employees enjoy the following benefits

• Generous healthcare, dental and vision plans
• 401(k) employer matching
• Generous paid time off program
• Employee equity plan
• Fun office environment

Enerflex is an Equal Opportunity Employer

Enerflex grants equal employment opportunity to all qualified persons without regard to race, color, sex, age, national origin, religion, genetic information, mental or physical disability, or any other characteristic protected by applicable federal, or local law. Equal employment opportunities are provided in recruitment, hiring, promotions, wages, benefits, and other terms, conditions, and privileges of employment.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, tasks, duties, knowledge, skills, and abilities required.