Service Supervisor

Ultipro; Morrisville (NC); On-site; USD 60,000 - 78,000; Full time

Benefits offered by this job

Rent-free apartment

401(k) with company match

On-the-job training

Paid time off

Bonus opportunities

Job summary

Edward Rose & Sons is seeking a Service Supervisor to join our on-site operations, supporting residents with high-quality maintenance and timely responses. This role requires live-in arrangements in a company-provided apartment and after-hours availability on a rotating basis.

You will supervise staff, manage preventive maintenance, and ensure safety and compliance across the property. Ideal candidates bring leadership experience in multi-family maintenance, strong customer service, OSHA

Qualifications

• Previous leadership experience is required.
• Strong experience in multi-family property maintenance is preferred.
• Extensive knowledge of maintenance safety guidelines and OSHA regulations.
• EPA certification is required; if not held, must obtain within 120 days of start via company training.
• HVAC experience is strongly preferred.
• CPO Certification and pool maintenance skills are preferred.
• Ability to prioritize and delegate multiple tasks in a fast-paced environment.
• Exceptional customer service and communication skills are essential.
• Excellent organizational and time-management skills required.
• Willingness to use online training and admin software.
• Must respond to emergencies after hours when needed.
• Able to communicate effectively with residents and co-workers.
• Proficient with basic computer skills and learning new software/apps/programs.
• Reliable transportation and valid driver’s license required.

Responsibilities

• Manage maintenance staff by setting direction, priorities, and schedules.
• Maintain preventative maintenance program to minimize emergency repairs.
• Monitor inventory, purchase orders, and invoices.
• Ensure work orders meet quality, safety, and efficiency standards.
• Prepare homes for move-ins with inspections and quality control.
• Lead team development discussions and performance reviews.
• Interview and hire in coordination with Community Manager.
• Coordinate with contractors to ensure quality and contract compliance.
• Respond to after-hours emergencies as part of on-call rotation.
• Train on technical tasks: HVAC, plumbing, carpentry, electrical, tile work.

Skills

Leadership experience

Maintenance safety

Customer service

Time management

Communication skills

Driver's license

Maintenance tech proficiency

Education

EPA I

EPA II

EPA III

Cert Pool Operator

EPA Univ

Tools

HVAC knowledge

Electrical & wiring diagrams

Plumbing

Carpentry

Tile & vinyl installation

Job description

Description

Start with a job, stay for a career.

For over 100 years, Edward Rose & Sons has been committed to career development for our team members. We offer you the opportunity to grow in an environment where you will feel valued, have room for advancement, and be rewarded for your good work.

We are currently looking for a Service Supervisorto join our on-site operations team to help support a positive experience for our residents.

Live where you work for FREE! No commuting expense or dealing with traffic!

This particular role must live on-site in a company-provided apartment, in return for being available to respond to after-hours emergency calls on a rotating basis.This position requires the ability to complete all work orders assigned according to company policies and procedures.

What are the responsibilities of a Service Supervisor?

• Manage maintenance staff by setting direction, priorities, and schedules
• Maintain and execute a preventative maintenance program that minimizes emergency repairs and services
• Maintain community inventory, monitor purchase orders, and approve invoices
• Ensure maintenance work orders are completed to the highest standards of quality, efficiency, and safety
• Ensure apartment units are ready for new move-ins by conducting inspection and quality control
• Meet with team members on a regular basis to discuss strengths and development opportunities
• Interview and hire qualified candidates in conjunction with the Community Manager
• Take initiative to work alongside the team as necessary to achieve goals
• Evaluate and manage contractor projects upon completion to ensure high quality and contract compliance
• Ability to successfully perform and train the following technical skills: diagnosing and solving air conditioner and furnace issues, troubleshooting for ancillary services, advanced plumbing tasks, drywall replacement, appliance repair and installation, carpentry work, window installations, advanced electrical issues and thorough understanding of schematic and wiring diagrams, and installation and repair of ceramic tile and vinyl
• May be part of the on-call rotation as needed and available after-hours for emergency needs

What are the role requirements?

• Previous leadership experience is required
• Strong experience in multi-family property maintenance is preferred
• Must have extensive knowledge of maintenance safety guidelines and procedures and OSHA regulations
• EPA certification is required (If you do not hold an EPA certification you are required to obtain it within 120 days of your start date via company paid training)
• HVAC experience is strongly preferred
• CPO Certification and pool chemistry and maintenance skills are preferred
• Ability to prioritize and delegate multiple tasks in a fast-paced environment
• Must possess exceptional customer service and communication skills
• Must possess excellent organizational and time-management skills
• Ability to use various technologies for online training and administrative purposes
• Must be willing to respond to emergencies after normal business hours
• Able to effectively and professionally communicate with residents and co-workers
• Basic computer skills and comfort learning software, apps, and programs
• Have reliable transportation and valid driver’s license

What's in it for you?

• Comprehensive benefits package, including 401(k) with company match
• On the job training and development
• Generous paid time off programs
• Competitive compensation plan with bonus opportunities
• Great work environment
• Opportunities for advancement
• Rent Free apartment home

Grow a Career with Edward Rose & Sons!

Edward Rose & Sons is committed to career development for our team. We offer training and development through on the job, technical, sales, and leadership tracks and provide solid growth potential in all areas of our business.

Our Mission, Vision, and Values:

We are an Equal Opportunity Employer, and we affirmatively seek diversity in our workplace.

We recruit qualified candidates and advance our employees without regard to race, color, religion, gender, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status or characteristic protected by federal, state or local laws.

Qualifications

Licenses & Certifications

Preferred

Cert Pool Operator

EPA I

EPA II

EPA III

EPA Univ

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.