Service Supervisor

Meijer, Inc.; Middleburg Heights (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Weekly pay

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer Inc. is seeking an experienced retail leader to plan, direct and supervise day-to-day store operations across departments. You will mentor staff, drive sales, and ensure exceptional customer service while maintaining Meijer standards.

The role emphasizes staffing, training, disciplinary actions, and accountability for P&L and shrink. You will guide career development, promote safe operations, and uphold the Meijer Friendly Initiative throughout the team.

Qualifications

• Bachelor-like communication across teams and departments.
• Ability to manage multiple tasks under pressure.
• Ability to analyze financial and statistical information to inform decisions.
• Proven leadership and development of staff through coaching.
• Commitment to safe work practices and customer service excellence.

Responsibilities

• Plan, direct and supervise day-to-day store operations across departments.
• Mentor and coach team members; promote career development and succession planning.
• Staffing, selection and hiring to meet staffing needs.
• Disciplinary actions and performance improvement when needed.
• Manage P&L, drive sales and maintain shrink within department standards.
• Model fast, friendly customer service and communicate the Meijer Friendly Initiative.
• Ensure thorough training and adherence to company policies and safety practices.

Skills

Leadership

Communication

Conflict resolution

Multi-tasking

Financial awareness

Education

High school diploma or equivalent

Job description

As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community!Meijer RewardsWeekly payScheduling flexibilityPaid parental leavePaid education assistanceTeam member discountDevelopment programs for advancement and career growthPlease review the job profile below and apply today!Plans, directs and supervises team members in the day to day operations within various departments of the store. Serves as the mentor and coach for all team members. Implements strategies to improve customer service, drive store sales while ensuring customer needs are met and service is quick and efficient. Maintains store appearance with a focus on prime shopping hours, product presentation and company standards.What You'll be Doing:Ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members.Responsible for staffing, selection and hiring to achieve staffing needs.Promotes succession planning by providing career paths, identifying development needs for the team members, and being involved with and accountable for promotion decisions.Documents and applies disciplinary actions and makes recommendations concerning discharge.Responsible for P&L, achieving sales and maintaining shrink for the department.Models exceptional, fast and friendly customer service.Communicates the Meijer Friendly Initiative in all team meetings and conversations.Mentors and coaches the team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards.Ensures the team is thoroughly trained in all aspects of their jobs and have completed all required training.Spends majority of time within the store communicating with customers and team members to ensure exceptional service is being delivered.Communicates the Meijer Friendly Initiative in all team meetings and conversations.Promotes a safe work environment.Reliable and consistent attendance required.Performs other duties as assigned.What You Bring with You (Qualifications):High school diploma or its equivalent required.2-3 years of related retail experience.One year of management experience.Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful.Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction.Demonstrated ability to resolve conflict and by addressing root cause issues.Demonstrated ability to manage multiple tasks.Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions. Demonstrated ability to teach suggestive selling.Demonstrated ability to lead an organization that practices working safely at all timesDemonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions and team leaders.Successful completion of all required certifications.