Service Supervisor

RXinsider LTD.; Madison (WI); Hybrid; USD 52,000 - 70,000; Full time

Benefits offered by this job

Competitive Pay

401(k) with Company Match/ESOP

Paid Time Off and Holidays

Training and Career Advancement

Job summary

Cintas Corporation is seeking a Service Supervisor to lead the customer-facing service team and manage both route and in-house operations. The role includes supervising the team responsible for customer service, sales, and pick-up/delivery, while ensuring high standards of service and product quality.

The position requires facilitating hiring, training, and ongoing development, driving a company vehicle, and assisting with physical tasks across customer accounts.

Qualifications

• Active driver's license required
• Must be at least 21 years old
• Must obtain a DOT medical certification
• Provide documentation of previous employment

Responsibilities

• Supervise service team delivering customer service, sales, and pick-up/delivery of products
• Hire, train, develop and evaluate the service team
• Drive a company-owned vehicle to/from customer sites and assist with lifting and walking in accounts
• Maintain strong customer relationships, handle contract renewals, and improve route efficiency and driver compliance

Skills

Customer service experience

Sales experience

Training or instructor experience

Education

High School Diploma/GED

Bachelor's degree preferred

Job description

Requisition Number: 228208

Job Description

Cintas is seeking a Service Supervisor to work directly with our customer facing service team both on route and in-house. Responsibilities include supervisingthe service team who provides customer service, salesand the pick-up and delivery of products to our customers; hiring, training, developingand evaluating the service team to ensureCintas customers receive the highest level of customer service and product quality in the most efficient manner;driving a company-owned vehicle to and from customer sites and assisting the service team with lifting, carrying and walking in and out of customer accounts.This position will oversee several key service department areas including maintaining excellent customer relationships, handling renewals of customer contracts, increasing internal sales, maintaining an efficient route structure and driver compliance. This is a middle-management position with direct supervisory and leadership accountability.

Skills/Qualifications

Required

• High School Diploma/GED; Bachelor's degree preferred

Qualified candidates must meet all requirements outlined by the Department of Transportation (DOT)or Provincial requirementsfor driving a regulated vehicleweighing more than 10,000 lbs.In order to comply with DOT requirements, qualified candidates must, prior to their first day of employment:

• Have an active driver's license
• Be at least 21 years of age
• Obtain a DOT medical certification
• Provide documentation regarding their previous employment

Preferred

• Experience working in a sales related role
• Customer service experience, preferably in an industrial or service industry
• Training or instructor experience

Benefits

Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.

Additionally, our employee-partners enjoy:

• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities

Company Information

Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index.

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.

This job posting will remain open for at least five (5) days.

Job Category: Service
Organization: Rental
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift