Service Supervisor

Bill; Madison (WI); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Salary starting at $55,000–$60,000 per

Medical, Dental, Vision benefits

401(k) with 5% company match

PTO

Product Discounts

Growth opportunities

Job summary

Bill’s Distributing, Ltd. is seeking a Service Supervisor to join our team in Madison, WI. The role involves coaching service staff, training new drivers, and providing relief coverage on routes as needed.

You will ride with reps, evaluate routing, and help optimize delivery schedules while ensuring safety and adherence to product codes. The position requires a Class A CDL and at least 3 years of routed service experience.

Qualifications

• High School diploma or equivalent.
• Must possess a valid Class A CDL and have a good driving record.
• Minimum 3 years of experience as a routed Service Representative or related experience.

Responsibilities

• Ride with service reps and evaluate performance and routing.
• Complete daily report of service rep’s day.
• Train new service reps on routes.
• Assist with training/preparing new service reps for obtaining CDL.
• Run routes as needed in case of employee absences.
• Assist with routing as needed.
• Provide input to Service Managers on service rep performance for annual reviews.
• Recommend changes to routes and processes to improve safety and efficiencies.
• Participate in interview and screening of service candidates.
• Deliver products to customers on assigned routes.
• Rotate deliveries, maintain FIFO and quality standards.
• Adhere to BDL product codes and quality policies.

Skills

Communication

Math

Computer skills

Interpersonal skills

Education

High school diploma

Job description

• Location 400 W Towne Mall,Madison, WI, 53719,United States
• Job Category Delivery
• Employee Type Regular Full Time
• Required Degree High school
• Manage Others Yes

Contact information

• Phone [phone]

Description

Bill’s Distributing, Ltd. is an industry leader in beverage distribution. We are a family owned and operated company since 1954 and we are looking for a highly motivated individual to join our team as a Service Supervisor. The person in this position assists in the training and development of service employees, and to provide relief coverage of delivery routes as needed.

Essential Job Functions:

• Ride with Service reps and evaluate performance and routing
• Complete daily report of service rep’s day
• Train new service reps on routes
• Assist with training / preparing new service reps for obtaining CDL
• Run routes as needed in the case of employee absences
• Assist with yearly and daily (when needed) routing
• Provide input to Service Managers on service rep performance for annual reviews
• Recommend changes to routes and processes to improve safety and efficiencies
• Participate in the interview and screening process of service candidates
• Efficiently deliver product to customers on assigned routes
• Rotates all product deliveries, FIFO, ensuring the proper quality standards
• Understands and adheres to all BDL product codes
• Builds exciting and creative displays using all BDL brands per supplier agreements
• Understands and adheres to all product quality policies and procedures
• Transports and handles all BDL products with care, avoiding damage to product as much as possible
• Edits and prints invoices using tablet and handheld printer
• Performs proper check in/out procedure during daily route, including properly completed load sheet information
• Maintains a professional relationship with customers and co-workers
• Conducts business in a safe and courteous manner
• Professionally represents the company at all times, on and off duty
• Promotes the responsible consumption of all BDL products
• Delivers "hot shots", as assigned
• Maintains appropriate uniform and personal appearance standards
• Maintains appearance of Company vehicles, inside and outside
• Works all required shifts as scheduled, including weekends and holidays
• Performs other duties, as assigned

Requirements

• High School diploma or equivalent required
• Must possess a valid Class A CDL (or the ability to obtain a CDL), and have a good driving record
• Minimum 3 years of experience as a routed Service Representative or related experience

Necessary Skills and Abilities

• Must have good communication and basic math skills
• Maintains current knowledge of entire BDL brand portfolio
• Basic computer skills
• Good interpersonal communication skills

Physical Requirements

• Able to handle the physical requirements of lifting various case and keg stock up to 170 pounds

Working Conditions/Environment

• Drives or rides as passenger in tractor/trailer to deliver product in various weather conditions
• Performs work at retailers including occasional work in coolers
• Uses 2 wheeled carts and forklift to unload and/or move product
• Uses tablet and portable printer to edit and print customer invoices
• Communicates during shift with company staff or retailers using personal cell phone
• May be required to work extended hours

We Offer:

• Full Time, Tuesday - Friday (there may be occasional Mondays)
• Salary starts at $55,000-$60,000, depending on experience
• Comprehensive benefits package: Medical, Dental, Vision, STD, LTD, Life, PTO and a 401(k) with a 5% company match
• Product Discounts
• Growth opportunities

Bill's Distributing is an Equal Opportunity Employer

Summary

$25.50-$27.50 starting pay based on experience