Service Supervisor

Cintas Corporation; Chester (VA); On-site; USD 61,000 - 78,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with match/ESOP

Job summary

Cintas is seeking a Service Supervisor to lead the customer-facing service team both on route and in-house. The role includes supervising the service team, handling renewals, and enhancing customer relationships while ensuring efficient routes and driver compliance.

Responsibilities include training, evaluating personnel, and driving a company vehicle to customer sites. This middle-management position emphasizes leadership and service quality.

Qualifications

• Experience in a customer-facing sales environment.
• Strong customer service skills and ability to Upsell.
• Experience training or instructing others is a plus.

Responsibilities

• Supervise service team delivering customer service and pickup/delivery.
• Hire train develop and evaluate staff for quality and efficiency.
• Oversee route structure and driver compliance.
• Drive company vehicle and assist with physical tasks as needed.

Skills

Sales experience

Customer service

Training or instructor experience

Education

High School Diploma/GED

Bachelor's degree preferred

Job description

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Location:
Chester, VA, US, 23836

Requisition Number: 238214

Job Description

Cintas is seeking a Service Supervisor to work directly with our customer facing service team both on route and in-house. Responsibilities include supervising the service team who provides customer service, sales and the pick-up and delivery of products to our customers; hiring, training, developing and evaluating the service team to ensure Cintas customers receive the highest level of customer service and product quality in the most efficient manner; driving a company-owned vehicle to and from customer sites and assisting the service team with lifting, carrying and walking in and out of customer accounts. This position will oversee several key service department areas including maintaining excellent customer relationships, handling renewals of customer contracts, increasing internal sales, maintaining an efficient route structure and driver compliance. This is a middle-management position with direct supervisory and leadership accountability.

Skills/Qualifications

Required

• High School Diploma/GED; Bachelor's degree preferred

Qualified candidates must meet all requirements outlined by the Department of Transportation (DOT) or Provincial requirements for driving a regulated vehicle weighing more than 10,000 lbs. In order to comply with DOT requirements, qualified candidates must, prior to their first day of employment:

• Have an active driver's license
• Be at least 21 years of age
• Obtain a DOT medical certification
• Provide documentation regarding their previous employment

Preferred

• Experience working in a sales related role
• Customer service experience, preferably in an industrial or service industry
• Training or instructor experience

Benefits

• Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.
• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities

Compensation

A reasonable estimate of base salary for this role ranges between $61,000 - $78,000/Year and is eligible for an annual target bonus. The bonus earned is based on the performance of the individual, location, division, and/or company. The bonus earned is based on the performance of the individual, location, division, and/or company. The bonus earned is based on the performance of the individual, location, division, and/or company. The bonus earned is based on the performance of the individual, location, division, and/or company. The bonus earned is based on the performance of the individual, location, division, and/or company. The bonus earned is based on the performance of the individual, location, division, and/or company. The bonus earned is based on the performance of the individual, location, division, and/or company. The bonus earned is based on the performance of the individual, location, division, and/or company.

Company Information

Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index.

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.

This job posting will remain open for at least five (5) days.

Job Category: Service

Organization: Rental

Employee Status: Regular

Schedule: Full Time

Shift: 1st Shift

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