Service Supervisor

Cintas Corporation; Chelmsford (MA); On-site; USD 74,000 - 95,000; Full time

Job summary

Cintas Corporation is seeking a Service Supervisor in Chelmsford, MA to lead the customer-facing service team on route and in-house. You will hire, train and evaluate staff, ensure high levels of customer service and product quality, and maintain efficient routes for delivery and service.

The role requires a valid active driver’s license with DOT certification, 21+ years of age, and the ability to drive a company vehicle. Prior sales or customer service experience is preferred.

Qualifications

• High School Diploma/GED; Bachelor's degree preferred.
• Active driver's license required per DOT.
• 21 years of age or older.
• DOT medical certification required.
• Provide documentation of previous employment.

Responsibilities

• Supervise the service team on route and in-house.
• Drive a company-owned vehicle to customer sites; assist with lifting and walking in accounts.
• Hire, train, develop and evaluate the service team to ensure high service and product quality.
• Oversee renewals of customer contracts and maintain customer relationships.
• Increase internal sales and maintain efficient route structures; ensure driver compliance.

Skills

Driver's license

Age 21+

DOT medical certification

Documentation of previous employment

Sales experience

Customer service experience

Training/instructor experience

Education

High School Diploma/GED

Bachelor's degree preferred

Job description

Location:
Chelmsford, MA, US, 01824

Requisition Number: 235483

Job Description

Cintas is seeking a Service Supervisor to work directly with our customer facing service team both on route and in-house. Responsibilities include supervisingthe service team who provides customer service, salesand the pick-up and delivery of products to our customers; hiring, training, developingand evaluating the service team to ensureCintas customers receive the highest level of customer service and product quality in the most efficient manner;driving a company-owned vehicle to and from customer sites and assisting the service team with lifting, carrying and walking in and out of customer accounts.This position will oversee several key service department areas including maintaining excellent customer relationships, handling renewals of customer contracts, increasing internal sales, maintaining an efficient route structure and driver compliance. This is a middle-management position with direct supervisory and leadership accountability.

Skills/Qualifications

Required

• High School Diploma/GED; Bachelor's degree preferred

Qualified candidates must meet all requirements outlined by the Department of Transportation (DOT)or Provincial requirementsfor driving a regulated vehicleweighing more than 10,000 lbs.In order to comply with DOT requirements, qualified candidates must, prior to their first day of employment:

• Have an active driver's license
• Be at least 21 years of age
• Obtain a DOT medical certification
• Provide documentation regarding their previous employment

Preferred

• Experience working in a sales related role
• Customer service experience, preferably in an industrial or service industry
• Training or instructor experience

Benefits

Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.

Additionally, our employee-partners enjoy:

• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities

Compensation

A reasonable estimate of base salary for this role ranges between $74,420 - $95,160/Year and is eligible for an annual target bonus. The bonus earned is based on the performance of the individual, location, division, and/or company. The range takes into account factors that are considered in making compensation decisions including, but not limited to, skill sets, experience and training, and other business and organization needs. Please note, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decision are dependent on the facts and circumstances of each decision.

Company Information

Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index.

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.

This job posting will remain open for at least five (5) days.

Job Category: Service
Organization: Rental
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift

Nearest Major Market: Boston
Job Segment: Manager, Compliance, Management, Legal