Service Supervisor

Elmington; Brownsville (TN); On-site; USD 52,000 - 72,000; Full time

Job summary

Elmington Living is seeking a Service Supervisor for Brownsville Flats in Brownsville, TN. The role leads the maintenance team, orders supplies, and troubleshoots HVAC, plumbing, electrical, and carpentry issues to keep the property in excellent condition.

You will manage service requests, monitor budgeted expenditures, and ensure our non-negotiables for work orders and vacant turn times are met, while delivering outstanding resident service and building community value.

Qualifications

• Must hold at least one of the required certifications; if not currently certified, obtain within 60 days of employment.
• EPA Section 608 Certification (HVAC) or HVAC Certification required.
• OSHA 10/30, CPO, Plumbing or Electrical Licenses are beneficial and support broader maintenance capabilities.

Responsibilities

• Oversee the maintenance process for the property, including ordering supplies and managing service requests.
• Diagnose maintenance problems and perform repairs across HVAC, plumbing, electrical, and carpentry as needed.
• Supervise service staff, delegate workload, and ensure timely completion of work orders.
• Maintain property conditions and manage budgeted expenditures for maintenance.
• Communicate effectively with residents and coworkers, including handling difficult situations.
• Utilize computers and company software to access email and maintenance systems.

Skills

Customer service

Team supervision

Budget awareness

Procurement

Diagnostics

Maintenance coordination

Effective communication

Service requests

Tech proficiency

Leadership

Education

EPA Section 608 Certification (HVAC)

HVAC Certification

OSHA 10 or OSHA 30

Plumbing or Electrical Licenses

Job description

At Elmington Living, we don't just manage properties — we build communities people are proud to call home. As the team behind 70+ affordable and market-rate assets across the country, we've earned our reputation through relentless care, sharp execution, and an eye for detail that never quits, guided by People First, Always. Execution with Integrity. Excellence by Design.

Position Summary

Looking for an opportunity to be part of a vibrant community at Brownsville Flats? At Brownsville Flats, we are committed to creating an exceptional living experience for our residents. Brownsville Flats provides affordable housing in Brownsville, Tennessee, near downtown dining options. Spacious floor plans with sleek fixtures and finishes are paired with amenities including granite countertops and a fully equipped fitness center. As a member of our team, you will play an important role in delivering outstanding service, building meaningful resident relationships, and helping create a welcoming community people are proud to call home. If you are passionate about customer service, collaboration, and making a positive impact every day, we would love to hear from you! As the Service Supervisor, you will oversee the entire maintenance process for the property by ordering supplies, diagnosing maintenance problems, and performing service requests while having a strong background in HVAC, plumbing, electrical, and general carpentry.

Knowledge/Skills/Abilities

• Customer service focused.
• Supervise the workflow for the service staff and delegate workload to staff.
• Meet and exceed budget expectations for expenditures.
• Order supplies, materials, and tools as needed.
• Diagnose problems and repair major appliances, HVAC, plumbing, electrical (when no license is required), general carpentry, pool care, and roof and gutter repairs.
• Address issues with landscaping and snow/ice removal.
• Communicate effectively with residents and coworkers even in difficult situations.
• Perform service requests correctly and promptly.
• Operating computers and other technological devices to access email, and company-utilized software.
• Successfully execute Elmington's non-negotiables for service work orders and vacant turn times.
• Proven leader, forward thinker, innovative, and driven.

Essential Job Functions

• Minimum 2 years of property maintenance and/or maintenance experience.
• Effective communication.
• HVAC or EPA Universal certification required. (see below)
• Maintain the physical condition of the property.
• Utilize hand tools and power tools.
• Building maintenance and repairs.
• Responding to issues outside of normal work schedule when required.
• Accurately reporting all time worked by clocking in before beginning to work and out only when done working.
• Following all company policies and procedures.
• Other duties as assigned.

Specific Education Or Experience

• Required: Candidates must hold at least one of the following certifications. If not currently certified, the selected candidate must obtain the required certification within 60 days of employment.
  • EPA Section 608 Certification (HVAC): Required for technicians handling refrigerants in HVAC systems. Ensures compliance with federal environmental regulations.
  • HVAC Certification: May include certifications such as HVAC Excellence or equivalent that validate HVAC-specific technical skills.
• Preferred:
  • OSHA 10 or OSHA 30 Certification: Demonstrates general workplace safety knowledge, particularly valuable in construction and technical environments.
  • CPO (Certified Pool Operator): Beneficial for roles involving pool and spa maintenance; includes training in water quality, safety, and mechanical systems.
  • Plumbing or Electrical Licenses: Depending on state requirements, licenses or certifications in plumbing or electrical work are advantageous and support a broader range of maintenance capabilities.

Physical Demands And Work Environment

• Frequently sit, stand and walk.
• Regularly required to talk or hear.
• Frequently required to use hands or fingers to handle or feel objects, tools or controls.
• Occasionally required to climb or balance, stoop, kneel, crouch or crawl.
• Occasionally lift and/or move up to 25 pounds.
• Vision abilities to include close vision, distance vision, peripheral vision and the ability to adjust focus.
• The noise level in the work environment is usually moderate.
• Temperature in the workplace is typically moderate, though the ability to withstand seasonal cold and heat of the outdoors is necessary.

Travel Requirements

• Travel up to 10% of the time.

The Elmington Experience

At Elmington Living, we're redefining what property management can look like — and we're looking for leaders ready to help us raise the bar. With 70+ communities across the U.S. and a fast-growing presence rooted in Nashville, our work is driven by heart, hustle, and an unwavering commitment to doing things the right way. If you're ready to bring your experience, energy, and leadership to a company built on People First, Always. Execution with Integrity. Excellence by Design. — we'd love to meet you.

Elmington is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Elmington makes hiring decisions based solely on qualifications, merit, and business needs at the time.