Service Specialist - Full Time

Bass Pro Shops; Hampton (VA); On-site; USD 46,000 - 49,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

Flexible Spending Account

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Bass Pro Shops in Hampton, VA is hiring a Service Specialist to support the Service Department with inventory, pre-delivery inspection, and customer-oriented delivery orientation. You will assist customers with service, warranty questions, and parts information in a fast-paced environment.

The role requires basic math, strong customer service skills, and the ability to use the dealership management system. You will aid with deliveries, warranties, and the sale of parts and accessories as needed.

Qualifications

• Basic math skills for unit inventory and paperwork.
• Excellent communication with customers and colleagues.
• Ability to build and maintain positive working relationships.
• Experience using a dealership data-entry system.

Responsibilities

• Assist in service department operations including inventory procedures and PDI.
• Explain unit operation, maintenance, and warranty details to customers.
• Support scheduling and coordination of deliveries and service work.
• Assist with warranty repair documentation and parts sales.

Skills

Math

Customer service

Communication

Relationship building

Data entry

Education

High School diploma or equivalent

Tools

Dealership Management System

Job description

POSITION SUMMARY

The Service Specialist assists in all aspects of Service Department operations including unit inventory procedures, pre-delivery inspection (PDI) and delivery orientation. Position may also assist customers requiring service or warranty repairs for their boat, motor, trailer or ATV/UTV and at times assist with the sale of parts and accessories.

ESSENTIAL FUNCTIONS

• Supports a strong commitment to world class customer service to ensure a pleasant and productive shopping experience for all customers.


• Greets all new unit delivery, service, warranty and parts customers in a friendly, prompt and efficient manner.


• Answers service, warranty and parts questions over the phone and in person.


• Assists Receiving Department with the unloading, inspection and VIN verification of new units being delivered to the dealership by the manufacturer.


• Affixes bar code labels to units received and updates lot location in IDS.


• Maintains unit inventory status communication in IDS and assists with physical inventories.


• Prints daily unit delivery schedule to prepare for upcoming orientations.


• Conducts final PDI and inspects detailing of all units scheduled to deliver and reports any issues with unit condition to Service Manager and provides VIN verification to the BA.


• Confirms correct rigging and accessory mounting instructions against the work order.


• Prepares Owner's Delivery Packet and delivery documents in advance of time for pick-up.


• Explains unit and accessory operation, break in and maintenance procedures to customer.


• Assists service customers with documentation of concerns on the TMBC Repair Order.


• Assists Service Manager with the creation of related IDS work order and with keeping customers informed of estimates for needed repairs and progress toward their completion.


• Assists Marine GSM and senior management with the scheduling of work to be performed in the department.


• Remains up-to-date on product warranty policies and procedures.


• Assists with warranty repair authorization and related IDS work order creation, the receiving and sale of parts within the IDS dealer management system and the accepting parts and work order payments, compiling daily batch report and till reconciliation.


• Assists Management and BA to ensure no unit is released until payment is received in full.


• Maintains a clean and professional work area.


• ALL OTHER DUTIES AS ASSIGNED.

EXPERIENCE/QUALIFICATIONS

• High School education or equivalent experience.


• Must be at least 21 years old to qualify for this position.

KNOWLEDGE, SKILLS, AND ABILITY

• Ability to complete simple math calculations


• Ability to communicate in a friendly and professional manner with customers, vendors and fellow associates


• Ability to establish and maintain effective working relationships with customers, management and co-workers


• Ability to perform various functions within Dealership Management data entry system

TRAVEL REQUIREMENTS

• N/A

PHYSICAL REQUIREMENTS

• Able to lift up to 50 pounds


• Able to work in and out of doors / in non-air conditioned environment


• Able to stand for extended periods

INDEPENDENT JUDGEMENT

• Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.

Starting Pay Rate: $20.10 - $23.65

Full Time Benefits Summary

• Medical


• Dental


• Vision


• Health Savings Account


• Flexible Spending Account


• Voluntary benefits


• 401k Retirement Savings


• Paid holidays


• Paid vacation


• Paid sick time


• Bass Pro Cares Fund


• And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail].

Bass Pro Shops