Service Specialist 2 - Medina, OH

Convergint; Ohio; On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plan

401K Matching Plan

Tuition reimbursement

Paid Time Off

Job summary

Convergint in the United States is seeking a Service Specialist to service and support existing customers by responding to service calls, carrying out Customer Support Programs and small projects. You will be part of a dynamic team that helps you grow as Convergint grows.

Our environment emphasizes integrity, a commitment to growth, and equal opportunity, with a focus on protecting lives and assets through installed systems and services. This role will involve local travel and on-site work.

Qualifications

• Exceptional customer focus and ability to work under pressure.
• Solid technical skills and experience related to fire alarm or electronic security systems.
• Solid programming skills to troubleshoot problems and look for solutions.
• Must be a self-starter and work well with direct supervision.

Responsibilities

• Respond to routine and after-hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and debug systems.
• Install projects as necessary and complete accurate, detailed service reports for invoicing and cost tracking.
• Perform preventative maintenance and support customer programs and small projects.

Skills

Customer focus

Technical skills

Troubleshooting

Self-motivation

Driver's license

Travel locally

Education

High School / GED

Tools

AMAG/Lenel/Genetec/Software House

Job description

Build a career where values meet worldwide opportunity.Job Description: Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Specialist to join our amazing culture. In this role, you will service and support existing customers by responding to service calls, carrying out Customer Support Programs and small projects business. As a Service Specialist, you are a part of a dynamic team that allows you to grow as Convergint grows.For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.Who You AreYou have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Service Specialist.Who We AreWith 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.What you’ll do with “Our Training and Your Experience”Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary.Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.Identifies and resolves problems for many types of service calls including emergency and after-hours calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results.Completes accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects.Executes all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.Communicates with and work with the other team members consistently to improve overall operations of the Convergint Technology Center, and company.Responsible for primarily performing preventative maintenance for installed systems that are typically less complex.Work closely with other specialists to cross-train on servicing existing customers by responding to service calls, carrying out Customer Support Programs and small projects business.Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Security and the installation of small or less complex projects.Performs other duties and responsibilities as requested or required.What You’ll NeedExceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.Solid technical skills and/or experience related to fire alarm systems, and/or electronic security systems.Solid programming skills and proven ability to troubleshoot problems and look for solutions.Must be a self-starter and work well with direct supervision.Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).A valid driver’s license with a clean driving record.Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.Company BenefitsConvergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:10 Company Holidays and Paid Time Off starting at 13 days annuallyFun & Laughter Day OffMedical, Dental & Vision PlanLife insurance & Disability PlanWellness Program401K Matching PlanColleague Assistance ProgramTuition reimbursementCompetitive salary and compensation planVehicle reimbursement plan or company vehicleCorporate Social Responsibility DayCell phone reimbursement (if applicable)Paid parental leave.Requirements:Education: High School/GED or equivalent experienceMinimum Experience: 3-5 years servicing, integrating, and programming access control systemsPreferred Experience: (but not required):Relevant field serviceCCTV experience: Milestone / GenetecAccess Control experience: AMAG / Lenel / Genetec / Software House - CCURE / S2Intrusion experience: DMP / BoschHourly Rate: $35.00 $40.00/HR USDPlease note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.Convergint is an Equal Opportunity Employer.Visit our Convergint careers site to learn more about the company and the exciting opportunities available.Convergint is an Equal Opportunity Employer.Visit our Convergint careers site to learn more about the company and the exciting opportunities available. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.