Service Specialist 2

Convergint; Bethpage (NY); On-site; USD 48,000 - 58,000; Full time

Benefits offered by this job

10 Company Holidays and Paid Time Off

Medical, Dental & Vision Plan

401K Matching Plan

Vehicle reimbursement plan or company

Tuition reimbursement

Life insurance & Disability Plan

Job summary

Convergint is seeking a full-time Security Service Technician to support customers by responding to service calls, maintenance, and small projects. You will work as part of a dynamic team that values growth, integrity, and delivering results.

The role emphasizes diagnosing and repairing fire alarm and electronic security systems, with opportunities to install projects and perform custom system integrations while adhering to safety standards. Local travel is required.

Qualifications

• Minimum 3–5 years servicing, integrating, and programming access control systems.
• Solid technical skills for fire alarm and electronic security systems.
• Strong troubleshooting and repair abilities.
• Valid driver's license and ability to travel locally.

Responsibilities

• Respond to routine and priority service calls, perform maintenance, diagnose and repair issues.
• Install projects and replace defective parts, debug systems, and document service reports.
• Collaborate with teammates to improve service delivery and project execution.
• Ensure compliance with safety policies and local regulations during service work.
• Provide customer-focused support and clear communication on findings and solutions.

Skills

Fire alarm systems

Electronic security systems

Programming

Valid driver’s license

Education

High School/GED or equivalent experience

Tools

Milestone / Genetec CCTV

AMAG / Lenel / Genetec / CCURE / S2 access control

Job description

Build a career where values meet worldwide opportunity.

Job Description: Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Security Service Technician to join our amazing culture. In this role, you will service and support existing customers by responding to service calls, carrying out Customer Support Programs and small projects business. As a Security Service Technician, you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Service Technician.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do

• Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.
• Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary.
• Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Identifies and resolves problems for many types of service calls including emergency and after-hours calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results.
• Completes accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
• May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects.
• Executes all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Communicates with and work with the other team members consistently to improve overall operations of the Convergint Technology Center, and company.
• Responsible for primarily performing preventative maintenance for installed systems that are typically less complex.
• Work closely with other specialists to cross-train on servicing existing customers by responding to service calls, carrying out Customer Support Programs and small projects business.
• Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Security and the installation of small or less complex projects.

What You’ll Need

• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
• Solid technical skills and/or experience related to fire alarm systems, and/or electronic security systems.
• Solid programming skills and proven ability to troubleshoot problems and look for solutions.
• Must be a self-starter and work well with direct supervision.
• Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
• A valid driver’s license with a clean driving record.
• Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.

Company Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Requirements

• Education: High School/GED or equivalent experience
• Minimum Experience: 3-5 years servicing, integrating, and programming access control systems
• Preferred Experience:
  • Relevant field service
  • CCTV experience: Milestone / Genetec
  • Access Control experience: AMAG / Lenel / Genetec / Software House - CCURE / S2
  • Intrusion experience: DMP / Bosch
• Hourly Rate $35-42/HR USD
• Convergint is an Equal Opportunity Employer.
• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
• This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.