Service Specialist

basspro; Winchester (TN); On-site; USD 34,000 - 52,000; Full time

Job summary

Bass Pro Shops, Tracker Marine Boating Center in Winchester, TN, seeks a Service Specialist to support service department operations including PDI, inventory, and customer-oriented service for boats, motors, trailers, and ATVs/UTVs.

You will assist with warranty work, parts sales, and coordinating with the Service Manager to provide timely estimates and efficient service. Strong customer service and basic math are essential.

Qualifications

• High School education or equivalent.
• Must be at least 21 years old to qualify for this position.
• Ability to complete simple math calculations.

Responsibilities

• Greet customers and assist with service, warranty and parts questions in a friendly, professional manner.
• Assist Receiving with unloading, inspection and VIN verification.
• Update IDS with lot locations and print daily delivery schedules.
• Explain unit operation, break-in and maintenance to customers.
• Assist with warranty repairs and parts orders in IDS and manage related paperwork.
• Maintain a clean, professional work area.

Skills

Communication skills

Math skills

Relationship building

DMS data entry

Education

High School or equivalent

Tools

Dealership Management System (DMS)

Job description

POSITION SUMMARY:

The Service Specialist assists in all aspects of Service Department operations including unit inventory procedures, pre-delivery inspection (PDI) and delivery orientation. Position may also assist customers requiring service or warranty repairs for their boat, motor, trailer or ATV/UTV and at times assist with the sale of parts and accessories.

ESSENTIAL FUNCTIONS:

• Supports a strong commitment to world class customer service to ensure a pleasant and productive shopping experience for all customers.
• Greets all new unit delivery, service, warranty and parts customers in a friendly, prompt and efficient manner.
• Answers service, warranty and parts questions over the phone and in person.
• Assists Receiving Department with the unloading, inspection and VIN verification of new units being delivered to the dealership by the manufacturer.
• Affixes bar code labels to units received and updates lot location in IDS.
• Maintains unit inventory status communication in IDS and assists with physical inventories.
• Prints daily unit delivery schedule to prepare for upcoming orientations.
• Conducts final PDI and inspects detailing of all units scheduled to deliver and reports any issues with unit condition to Service Manager and provides VIN verification to the BA.
• Confirms correct rigging and accessory mounting instructions against the work order.
• Prepares Owner's Delivery Packet and delivery documents in advance of time for pick-up.
• Explains unit and accessory operation, break in and maintenance procedures to customer.
• Assists service customers with documentation of concerns on the TMBC Repair Order.
• Assists Service Manager with the creation of related IDS work order and with keeping customers informed of estimates for needed repairs and progress toward their completion.
• Assists Marine GSM and senior management with the scheduling of work to be performed in the department.
• Remains up-to-date on product warranty policies and procedures.
• Assists with warranty repair authorization and related IDS work order creation, the receiving and sale of parts within the IDS dealer management system and the accepting parts and work order payments, compiling daily batch report and till reconciliation.
• Assists Management and BA to ensure no unit is released until payment is received in full.
• Maintains a clean and professional work area.
• ALL OTHER DUTIES AS ASSIGNED.

EXPERIENCE/QUALIFICATIONS:

• High School education or equivalent experience.
• Must be at least 21 years old to qualify for this position.

KNOWLEDGE, SKILLS, AND ABILITY:

• Ability to complete simple math calculations
• Ability to communicate in a friendly and professional manner with customers, vendors and fellow associates
• Ability to establish and maintain effective working relationships with customers, management and co-workers
• Ability to perform various functions within Dealership Management data entry system

TRAVEL REQUIREMENTS:

N/A

PHYSICAL REQUIREMENTS:

• Able to lift up to 50 pounds
• Able to work in and out of doors / in non-air conditioned environment
• Able to stand for extended periods

INDEPENDENT JUDGEMENT :

Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.

Full Time Benefits Summary:

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

We will be accepting applications on an ongoing basis.

Bass Pro Shops is an equal opportunity employer.

Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail].

Tracker Marine Boating Center