Service Specialist

Opensity Solutions; New York (NY); On-site; USD 27,276 - 38,848; Full time

Benefits offered by this job

Annual bonus

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions is hiring a Service Specialist in NYC to support Production Services and Mail Operations. The role requires attention to detail, strong customer focus, and the ability to thrive in a high-volume setting.

Monday–Friday 10am–7pm with potential overtime; pay is $24/hour with comprehensive benefits. Responsibilities include printing, copying, scanning, finishing on-site, and cross-training for mail duties.

Qualifications

• High School Diploma or equivalent.
• Working knowledge of Microsoft Office applications and Adobe Creative Suite applications.
• Minimum of 1 year professional level work experience in a copy production environment.
• Previous experience in a client service oriented field preferred.
• Willingness and ability to learn new skills.
• Great communication - written and verbal.
• Flexible with schedule.
• Ability to lift or move 40 lbs. or greater.
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time.

Responsibilities

• Accurately produce copy, print and scan projects in accordance to verbal and written instructions within provided deadlines in a fast-paced environment.
• Strong familiarity with computers/technology is a must.
• Strong understanding of Microsoft Office Suite - formatting/printing excels and Adobe.
• Completing on-site finishing, as required, using equipment and supplies.
• Under minimal supervision produce complex printed copy, monitoring quality of printed copy for color consistency, paper position and registration.
• Make necessary quality control adjustments throughout production process to achieve set quality standards.
• Make quick and accurate judgements regarding quality of printed copy, quickly identifying the cause of poor finishing and make corrective device adjustments.
• Ensuring operational readiness and safety, according to manufacturer's guidelines, perform proper daily and periodically scheduled maintenance including cleaning and making minor mechanical adjustments to keep machinery operating at optimum capacity.
• Supporting maintenance of frequently used, on-demand files, to reduce obsolescence.
• Providing consultative approach to work requests, as needed, to capture production and cost efficiencies.
• Using established list of off-site vendors to produce work to meet quality and turnaround requirements, when it is determined appropriate based on the type of work requested.
• Supporting and maintaining minimum par levels of supplies to maintain just-in-time approach to minimize excess levels of supplies on hand.
• Providing primary Key Operator Duties supporting basic maintenance of center’s printer equipment (clear paper jams, adding toner, etc.).
• Will be cross-trained in the mail department and will be responsible for the daily mail runs to the post office
• Provide support for miscellaneous requests and flex services with a “can do” attitude and philosophy

Skills

Customer service

Communication

Learning agility

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Office

Adobe Creative Suite

Job description

## Service SpecialistApplyremote type: Onsitelocations: USA-New York-NYtime type: Full timeposted on: Posted Todayjob requisition id: R-01522Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. We are seeking a dynamic, customer-focused professional to join our team of 6 and play a vital role in supporting both our Production Services and Mail Operations functions. This is an exciting opportunity for an individual who thrives in a fast-paced, high-volume environment and takes pride in delivering exceptional service. The ideal candidate is proactive, detail-oriented, and committed to creating a seamless experience for our clients and colleagues. If you are passionate about exceeding expectations, embracing challenges, and delivering "wow" customer service with every interaction, we want to hear from you. Together, we create solutions, support critical business operations, and make a difference every day.Schedule: Monday - Friday 10 to 7pm (opportunity for significant overtime)Pay: $24/hourLocation: NYC**Responsibilities:****Production Services*** Accurately produce copy, print and scan projects in accordance to verbal and written instructions within provided deadlines in a fast-paced environment.* Strong familiarity with computers/technology is a must* Strong understanding of Microsoft Office Suite - formatting/printing excels and Adobe* Completing on-site finishing, as required, using equipment and supplies.* Under minimal supervision produce complex printed copy, monitoring quality of printed copy for color consistency, paper position and registration.* Make necessary quality control adjustments throughout production process to achieve set quality standards.* Make quick and accurate judgements regarding quality of printed copy, quickly identifying the cause of poor finishing and make corrective device adjustments.* Ensuring operational readiness and safety, according to manufacturer's guidelines, perform proper daily and periodically scheduled maintenance including cleaning and making minor mechanical adjustments to keep machinery operating at optimum capacity. Supporting maintenance of frequently used, on-demand files, to reduce obsolescence.* Providing consultative approach to work requests, as needed, to capture production and cost efficiencies.* Using established list of off-site vendors to produce work to meet quality and turnaround requirements, when it is determined appropriate based on the type of work requested.* Supporting and maintaining minimum par levels of supplies to maintain just-in-time approach to minimize excess levels of supplies on hand.* Providing primary Key Operator Duties supporting basic maintenance of center’s printer equipment (clear paper jams, adding toner, etc.).* Will be cross-trained in the mail department and will be responsible for the daily mail runs to the post office* Provide support for miscellaneous requests and flex services with a “can do” attitude and philosophy**Qualifications:*** High School Diploma or equivalent* Working knowledge of Microsoft Office applications and Adobe Creative Suite applications.* Minimum of 1 year professional level work experience in a copy production environment* Previous experience in a client service oriented field preferred* Willingness and ability to learn new skills* great communication - written and verbal* Flexible with schedule* Ability to lift or move 40 lbs. or greater* Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.* Ability to walk, bend, kneel, stand or sit for an extended period of timeThe Compensation range for this role is up to 24.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.**All eligible employees receive access to a comprehensive benefits package, including:**Medical insuranceDental insuranceVision insurance401(k) retirement planPaid Time Off (PTO)**#LI-MT1**Opensity is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination. Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.