Service sales support engineer

Eaton; Southfield (MI); Hybrid; USD 84,000 - 123,000; Full time

Job summary

Eaton’s Electrical Engineering Services & Systems Division (EESS) is seeking a Service sales support engineer for a hybrid role based in Southfield, MI. You will lead and support technical, commercial, and pricing proposals for power distribution services, coordinating with sales teams and customers to drive winning solutions.

You’ll act as the primary technical resource, develop customer-focused engineering services proposals, and collaborate with manufacturing, suppliers, and service teams to

Qualifications

• Bachelor’s degree or 5+ years electrical industry experience in estimation, proposal writing, or power distribution.
• Minimum 1 year experience in estimating/proposal writing, application engineering, or power distribution equipment.
• Must be able to work in the United States without sponsorship.
• No relocation; within 50 miles of Southfield, MI.
• Ability to pass required background checks.

Responsibilities

• Lead development of technical, commercial, and pricing proposals for the Central Region.
• Serve as primary technical and commercial resource for stakeholders.
• Develop innovative, customer-focused solutions addressing project requirements.
• Collaborate with divisions, facilities, suppliers, and service teams.
• Provide technical consultation through site visits and customer interactions.
• Monitor proposal activity, pipeline metrics, and win rates.
• Support strategic division initiatives and extended warranty programs.
• Coordinate proposal development across multiple regions.
• Prepare regular activity updates and ensure documentation alignment.
• Pursue professional development through training and certifications.
• Deliver exceptional customer service and meet deadlines.

Skills

Proposal development

Electrical industry experience

Customer communication

Contract management

Government procurement knowledge

Education

Bachelor’s degree or 5+ years experience

CET designation (preferred)

Job description

Eaton’s Electrical Engineering Services & Systems Division (EESS) is currently seeking a Service sales support engineer. This role is HYBRID based out of our Southfield, MI location.

This position primarily supports and leads application and proposal needs for opportunities pertaining to Eaton’s power distribution services solutions in Eaton’s Engineering Services & Systems (EESS) Division.

The expected annual salary range for this role is $84,000 - $123,000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What You’ll Do

• Lead the development of technical, commercial, and pricing proposals for the Central Region, including quotations, submittals, and supporting documentation.
• Serve as the primary technical and commercial resource for internal and external stakeholders, including sales teams, channel partners, representatives, customers, subject matter experts, and District Operating Center personnel, providing application support and proposal guidance to drive sales growth.
• Develop innovative, customer-focused solutions that address project requirements, enhance customer value, and support successful sales outcomes.
• Collaborate with Eaton divisions, manufacturing facilities, suppliers, and service teams to identify and deliver integrated engineering services solutions.
• Provide technical consultation through customer interactions and site visits to gather project requirements and develop accurate proposal recommendations.
• Monitor and report proposal activity, pipeline metrics, and win rates to support business planning, sales effectiveness, and continuous improvement efforts.
• Support strategic division initiatives, including service attachment opportunities, power system engineering and automation offerings, aftermarket solutions, and extended warranty programs.
• Support proposal development efforts across multiple regions and locations while maintaining clear communication with internal stakeholders regarding pricing, products, and technical matters.
• Prepare and deliver regular activity updates and reports, ensuring accurate documentation and alignment with business objectives.
• Maintain a commitment to professional development through training, industry involvement, team workshops, and completion of all required product and safety certifications.
• Deliver exceptional customer service and flexibility to meet business, customer, and project deadlines.

Qualifications

BASIC QUALIFICATIONS:

• Bachelor’s degree from an accredited institution or In lieu of a degree, 5 years minimum electrical industry application experience in electrical contractor estimating / proposal writing, application engineering, or power distribution equipment
• Minimum 1 year experience in electrical contractor estimating / proposal writing, application engineering, or power distribution equipment
• Submit to periodic customer required background and drug screenings.
• Must be able to work in the United States without corporate sponsorship now and within the future. Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that
• Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
• No relocation is being offered. Only candidates within a 50-mile radius of Southfield, MI will be considered. Active-Duty Military Service members are exempt from the geographical area limitation.

Preferred Qualifications

• Bachelor's degree in Engineering (Electrical preferred) or Business with relevant technical experience, or an equivalent combination of education and experience, including at least three years of hands‑on field service, proposal generation, and/or power distribution system modernization experience. Certified Electrical Technologist (CET) designation is also preferred.
• Experience developing technical and commercial proposals for private-sector and government customers, including bids across multiple industries such as industrial, commercial, healthcare, utility, institutional, and government markets. Knowledge of government procurement requirements, proposal procedures, evaluation criteria, representations and certifications, and GSA purchasing processes is preferred.
• Experience with subcontractor and contract management, including developing and reviewing scopes of work and subcontract agreements, evaluating supplier proposals for specification compliance, and performing project risk assessment and mitigation.
• Estimating experience for electrical power systems, substations, and related installation projects.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job‑related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability‑related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work.

Click here for more detail: Eaton Benefits Overview.

Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.