Service & Sales Representative (CLE) - Full-Time & Part-Time

CLEAR; Cleveland (OH); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading membership organization in Cleveland, OH, seeks a Sales and Service Representative to drive sales and deliver exceptional customer service. Responsibilities include engaging travelers, achieving sales goals, and adhering to security protocols. Candidates should have a passion for sales, strong communication skills, and a high school diploma or GED. Flexible scheduling is required, including weekends and holidays.

Qualifications

• Must be 18 years of age or older.
• Open availability and flexibility in work shifts.
• Ability to stand for up to 8 hours per day.
• Completion of airport badging and government screening process.

Responsibilities

• Drive membership sales and engage with travelers.
• Deliver exceptional customer service and create positive experiences.
• Follow security protocols and maintain safety adherence.
• Achieve and exceed sales goals through effective engagement.
• Demonstrate adaptability in selling various products.

Skills

Sales-focused

Strong communicator

Customer-centric

Self-motivated

Education

High school diploma or GED equivalent

Job description

Job Overview

As a CLEAR Sales and Service Representative (Ambassador), you will be the face of CLEAR, responsible for driving membership growth while delivering exceptional customer service. Your main focus will be to engage with travelers, explain the benefits of CLEAR’s services, and convert potential customers into loyal members.

What You’ll Do

• Drive Membership Sales: Actively engage with travelers, pitch the benefits of CLEAR, and convert interactions into membership enrollments.
• Deliver Exceptional Customer Service: Create positive and memorable experiences for travelers, members, and potential customers by providing top‑tier service and addressing inquiries.
• Security and Safety Adherence: Follow all security protocols, verify airline documents, confirm traveler identification, and maintain strict adherence to safety procedures.
• Achieve and Exceed Sales Goals: Meet or exceed daily and monthly sales targets by consistently enrolling new members through proactive engagement and effective sales techniques.
• Demonstrate adaptability: Learn and sell a variety of products and services, quickly pivoting between offerings based on customer needs and operational priorities.

What You’re Great At

• Sales‑Focused: Passion for sales with a results‑driven mindset, always looking to meet and exceed targets. Prior experience in sales or customer service is a plus; training will be provided.
• Strong Communicator: Effectively communicate the value of CLEAR’s offerings and engage with potential customers, members, and travelers.
• Customer‑Centric: Skilled at creating meaningful connections with customers and offering tailored travel solutions.
• Self‑Motivated: Energetic, positive attitude with a desire to grow and take on additional responsibilities, particularly in sales.

Role Requirements

• Must be 18 years of age or older.
• High school diploma or GED equivalent required.
• Open availability and flexibility – ability to work various shifts including weekends and holidays.
• Ability to stand for up to 8 hours per day.
• Completion of airport badging and government screening process, including a drug test.

About CLEAR

Clear’s mission is to create frictionless experiences where every day feels like magic. With more than 27 million passionate members and hundreds of partners worldwide, CLEAR’s identity platform transforms the way people live, work, and travel. Whether at airports, stadiums, or on your phone, CLEAR connects you to the things that make you, you—unlocking easier, more secure, and more seamless experiences.

Equal Opportunity Employment

Clear is an equal opportunity employer and does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Clear will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of any applicable laws or ordinances. Clear also provides accommodations for qualified individuals with disabilities or in other covered statuses. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail].