Service Sales Representative

ATS Automation Tooling Systems Inc; Stone Ridge (NY); Hybrid; USD 65,000 - 80,000; Full time

Job summary

SP Industries Inc. is seeking a Service Sales Representative to join our team. You will sell service contracts and collaborate with Customer Care, Service Managers and Sales Reps to support proactive customer dialogue and contact, covering US and ROW brands.

This role is remote/hybrid with occasional onsite visits; you will quote contracts, generate leads, report bookings, renewals, and opportunities, maintain CRM and Syspro data, and help improve sales processes through teamwork.

Qualifications

• Experience selling contracts and services to current and new accounts.
• Ability to lead generation, quoting, and opportunity development.
• Strong communication and customer relationship skills.
• Familiarity with CRM tools and sales process improvements.
• Experience with fielding service sales and coordinating with care teams.

Responsibilities

• Quoting new contract and product sales for both new and existing customers.
• Lead generation, verbal and direct email communications, and other lead gen activities.
• Monthly reporting of bookings, renewals and opportunities.
• Ensure customer satisfaction with response time and accuracy.
• CRM & Syspro entry and clean up for all customer communication and quotes/contract sales.
• Collaborate with Service & Customer support to ensure satisfaction.
• Accurate sales forecasting weekly.
• Utilize CRM to research accounts and detect new business opportunities.
• Define and report KPIs to measure initiatives’ success.
• Partnership with stakeholders to improve sales processes.

Skills

Lead generation

CRM experience

Sales forecasting

Customer service

Communication skills

Team collaboration

Proactive outreach

Quoting

Data analysis

Education

BachelorsDegree or relevant experience

Tools

CRM software

Syspro

Job description

Location

Stone Ridge, NY, US, 12484

SP Industries, Inc. is searching for a Service Sales Representative to join our team!

As Service Sales Representative, you'll work remote selling service contracts and collaborating closely with our Customer Care team members, Service Managers and Sales Representatives to support pro-active dialogue and customer contact. This is a key position responsible for the selling of new Contract and Service Products Sales, for both current accounts and finding new accounts and relationships for the different brands within Scientific Products for both the US and ROW.

Responsibilities

• Quoting new contract and product sales for both new and existing customers.
• Lead generation, verbal and direct email communications, and performing other lead generation activities.
• Monthly reporting of bookings, quoting renewals and possible new opportunities.
• Ensure customer satisfaction with response time and accuracy.
• CRM & Syspro entry and clean up for all customer communication and quotes/contract sales.
• Internal communication and relations with Service & Customer support to ensure customer satisfaction.
• Accurate sales forecasting weekly.
• Utilize available CRM tools to research accounts and detect new business opportunities.
• Define and report KPIs to measure initiatives’ success (renewal rates, etc.).
• Partnerships with other company stakeholders to implement continuous improvement in sales process.
• Team Kaizens to improve and implement new processes and new sales opportunities.
• Work with Customer Service and Delivery – Operations to identify and support the implementation of new outbound Service initiatives.
• Visiting customers for significant quotation values and key accounts possibly 1-2 times per year.

Additional Information

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required: accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent computer and communication skills on and off camera (Teams).
• Be knowledgeable about the product, willingness to attend training courses and watch training product videos as available and requested.
• Identify prospective customers, lead generation and conversion.
• Contact new and existing customers to discuss needs.
• Emphasize the features of products to highlight how they solve customer problems.
• Answer questions about the products.
• Collaborate with colleagues in many different sectors.
• Maintain contact lists and follow up with customers to continue relationships.
• Technical & communication sales skills.
• Proven experience in customer service communication and relationships.
• Experience with relevant software applications as applicable.
• Basic Sales mathematical skills

Education

• BachelorsDegree or relevant experience

Reasoning Ability

• Excellent written and verbal communication skills
• Organization and planning
• Problem analysis and problem-solving
• Information management
• Acquire and maintain a knowledge of the internal business areas / segments and relevant products
• Develop and maintain relationships to his/her Service Sales colleagues, Technical Service members, Customer Care Team
• Develop and maintain relationships with all Network (internal, Sales, Marketing, Technical Services, and Business Unit)
• Judgment
• Decision-making

Salary Range: $65/K - $80/K plus commission

Experience / Qualifications

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee is regularly required to talk and listen.
• The employee is regularly required to use color vision and work with computerized data.
• The employee is regularly required to stand, walk, and sit.
• The employee is occasionally required to lift up to 20 pounds.
• The employee is regularly required to use normal office tools, equipment and PC's.

Work Environment

Work environment hybrid/remote, team player. Must be able to work onsite as needed with one day prior notice. Traveling may be required occasionally for significant quotation values and key accounts.

The work environment characteristics described here are typical of those an employee might encounter while performing the essential functions of this job.

• Work is normally performed in both the office and the shop.
• The office environment is an interior office with air conditioning.
• The shop contains mobile equipment, machinery, and high voltages.
• The shop noise level is variable and may require hearing protection in some areas.
• The shop is heated when required but many areas are not air conditioned.
• Some shop processes use high voltage arcs or concentrated magnetic fields.
• The shop contains open flames and caustic chemicals.
• Some areas of the shop may be designated as hard hat zones.

HSE

All employees have the responsibility to work in a safe manner and report any health, safety or environmental concern to their manager or supervisor in a timely manner. Employee responsibilities for Health, Safety and Environment include:

• Work in compliance with divisional health, safety and environmental procedures
• Refrain from removing or altering safety devices or guarding unless hazardous energies are controlled through lockout‑tagout methods
• Report any unsafe conditions or unsafe acts
• Report defect in any equipment or protective device
• Ensure that the required protective equipment is used for the assigned tasks
• Attend all required health, safety and environmental training
• Report any accidents/incidents to supervisor
• Assist in investigating accidents/incidents
• Refrain from engaging in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct

Why SP Industries Inc.?

Why SP Industries Inc.? The three parallelograms in our logo reflect our core company values: People, Process, and Performance. As part of ATS, Scientific Products leverages the ATS Business Model (ABM) to train, develop, engage, empower, and energize our people to make impactful changes in the organization. Our relentless focus on people is what continues to set us apart as a great place to build a career.

• We provide a wide range of innovative and high-quality scientific products that improve people’s lives
• We offer a robust health and welfare benefits package that includes Life, Health, Dental, Vision
• We offer 401(K) including company match, Paid Time Off annually + Paid Holidays
• You will enjoy career Advancement Opportunities and Tuition Assistance to help you achieve your goals and continue your career growth

About ATS & SP Industries Inc.

ATS is a $2.2B publicly-traded global enterprise with a proud 40-year history of helping advance the future with automation solutions. Scientific Products sits within the ATS Life Sciences Group and is a leading global provider of state‑of‑the‑art fill‑finish drug manufacturing solutions, research, pilot and production lyophilizers, laboratory equipment and supplies, and specialty glassware. Scientific Products supports research and production across diverse end‑user markets including pharmaceuticals, life science, ophthalmic, environmental testing and monitoring, food and beverage and more. Scientific Products has a long and successful track record of quality and science innovation, and is headquartered in Warminster, Pennsylvania, with production facilities in the USA and Europe. Scientific Products offers a world‑wide sales and service network including product training and technical assistance. For more information visit www.scientificproducts.com