Service Reservations Coordinator - Automotive BDC

Crown Honda; Florida; On-site; USD 35,000 - 50,000; Full time

Job summary

A family-owned auto dealership in Florida is looking for a Full-Time Service Reservations Coordinator. This role involves managing customer service calls, scheduling appointments, and ensuring customer satisfaction. Ideal candidates will have customer service experience, strong communication skills, and the ability to work flexibly. The company offers various benefits including medical, dental, and vision insurance.

Benefits

Medical, dental and vision insurance

Short- and long-term disability coverage

Life insurance

Flexible spending accounts

401K w/ company match

PTO - Personal/Vacation

Qualifications

• One-year customer service experience required.
• Strong communication skills are essential.
• Must be able to work a flexible work schedule if needed.

Responsibilities

• Schedule appointments for customers as needed.
• Daily, call customers to confirm service appointments.
• Handle all calls in a professional manner.

Skills

Customer service experience

Basic computer skills

Strong communication skills

Appointment scheduling skills

Outstanding organizational skills

Strong work ethic

Comfortable with high inbound call volume

Highly motivated

Excellent phone skills

Job description

Overview

Crown has an immediate opening for a Full-Time Service Reservations Coordinator. Work in a dynamic, fast-paced environment coordinating service customer reservations at Crown’s dealerships in Florida, Ohio, and Tennessee from our on-site, Pinellas Park office!

If you enjoy customer service, making customers happy, and you have a great personality, you should apply!

Our team members are responsible for answering inbound calls and making outbound calls to our existing customers to schedule, confirm, or reschedule appointments. Our customers look forward to your call and appreciate our interest in coordinating their vehicle servicing.

Our team are a great group of people all with the same interest in keeping our customers satisfied. At Crown, we know the only way to keep our customers satisfied is to have team members who enjoy their work and co-workers. Your satisfaction as a team member is most important to us!

Work Hours are 10am to 7pm on weekdays, and 8am to 4pm on Saturdays (rotating).

This is a great opportunity to join a well-established and growing family-owned company!

Come join our team and experience “The Better Way to Work”!

Benefits

• Medical, dental and vision insurance
• Short- and long-term disability coverage
• Life insurance
• Flexible spending accounts
• 401K w/ company match
• PTO - Personal/Vacation
• The stability of an established company
• Opportunities to serve your community

Responsibilities Include:

• Follow all company and department policies and procedures.
• Be at work on time and ready to work.
• Handle all calls in a professional manner.
• Schedule appointments for customers as needed.
• Daily, call customers to confirm service appointments.
• Notify various departments regarding customer wants/needs.
• Schedule appointments when special order parts arrive.
• Make outbound calls to customers who have not had their service done, timely to schedule a service appointment.
• Make outbound calls to customers who declined recommended services in an effort to bring them back to the dealership by scheduling a service appointment.
• Make other miscellaneous calls to customers to bring them back to the dealership by scheduling service appointments.
• Refer positive and negative feedback to appropriate channels.
• Keep work areas clean and neat.
• Performs other duties as assigned based on company’s needs.

Specific qualifications include (but are not to be limited to):

• One-year customer service experience
• Basic computer skills
• Strong communication skills
• Appointment scheduling skills
• Outstanding organizational skills
• Strong work ethic
• Comfortable with high inbound call volume
• Highly motivated
• Excellent phone skills
• Must be able to work a flexible work schedule, if needed
• Ability to juggle multiple tasks
• Ability to work in a call center environment

EOE/DFWP