Service Representative - Columbus

Schneider Electric; Dayton, Columbus (OH, OH); On-site; USD 68,000 - 102,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Flexible work arrangements

Paid family leave

401(k) with company match

Learning and development programs

Job summary

Schneider Electric is seeking a Generalist Service Representative in Dayton, Ohio. This role involves providing hands-on installation, maintenance, and repair services while ensuring customer systems run efficiently.

Key responsibilities include conducting technical diagnostics, preventive maintenance, and identifying customer needs. Strong technical aptitude and a customer-oriented mindset are essential. The expected annual salary ranges between $68,000 and $102,000, along with comprehensive benefits including medical, dental, and paid time off.

Qualifications

• Strong technical aptitude with a hands-on approach to solving equipment challenges.
• Customer-focused mindset with the ability to communicate clearly in the field.
• Adaptability and composure when managing unexpected issues or changing priorities.
• Eagerness to learn and grow your technical expertise through guided experience.

Responsibilities

• Install and commission customer systems according to established procedures and quality standards.
• Conduct preventive, reactive, and corrective maintenance to maximize system reliability and performance.
• Diagnose and resolve technical issues onsite while maintaining strict safety and compliance protocols.
• Proactively identify customer needs and recommend solutions that enhance their operations.

Skills

Active Listening

Customer Orientation

Problem Solving

Resilience

Safety Standards

Maintenance and Repair

Technical Documentation

Time Management

Job description

Join our team as a Generalist Service Representative and become the technical expert our customers rely on. You’ll deliver hands‑on installation, maintenance, and repair services that keep critical systems running safely and efficiently while building lasting customer relationships.

What will you do?

• Install and commission customer systems according to established procedures and quality standards
• Conduct preventive, reactive, and corrective maintenance to maximize system reliability and performance
• Diagnose and resolve technical issues onsite while maintaining strict safety and compliance protocols
• Proactively identify customer needs and recommend solutions that enhance their operations

Key skills we are looking for

• Active Listening – intermediate level; understanding customer concerns and translating them into effective service actions
• Customer Orientation – intermediate level; building trust through responsive, reliable technical support
• Problem Solving – developing level; diagnosing equipment issues and implementing timely solutions
• Resilience – intermediate level; staying focused and effective under pressure in dynamic field environments
• Safety Standards – intermediate level; ensuring all work complies with safety protocols and regulatory requirements
• Maintenance and Repair – developing level; performing hands‑on corrective and preventive maintenance tasks
• Technical Documentation – developing level; accurately recording service activities and system configurations
• Time Management – developing level; prioritizing tasks to meet customer commitments and service schedules

What qualifications will make you successful?

• Strong technical aptitude with a hands‑on approach to solving equipment challenges
• Customer‑focused mindset with the ability to communicate clearly in the field
• Adaptability and composure when managing unexpected issues or changing priorities
• Eagerness to learn and grow your technical expertise through guided experience

What's in it for you?

• Direct customer impact through meaningful technical work in the field
• Mentorship and structured support to build your technical skills and confidence
• Career growth opportunities within a global leader in energy management and automation
• Exposure to diverse industries and innovative technologies

Pay Range

For this U.S. based position, the expected pay range is USD 68,000 – USD 102,000 per year. This pay range includes base pay and short‑term incentives and is determined by role responsibility and level.

Benefits

• Medical, dental, vision, and basic life insurance
• Benefit Bucks and flexible work arrangements
• Paid family leave and well‑being programs
• 12 holidays and 15 days paid time off per year
• 401(k) with company match and other retirement plans
• Learning and development programs including global opportunities
• Inclusive workplace culture and volunteer leave

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.