Service Representative - 401(k) Client Service

Paychex Deutschland GmbH; Town of Fenner (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

401(k) + employer match

Tuition reimbursement

Paid time off

Job summary

Paychex invites you to join a customer service role in a dynamic environment. Under guidance, you will handle inquiries via phone, email, chat, and other channels, ensuring replies align with Paychex policies and SLA commitments.

The position emphasizes data entry, system usage (HRIS, Salesforce), and building product knowledge to support clients. Benefits include comprehensive rewards and a focus on service excellence and teamwork.

Qualifications

• Bachelor's degree preferred.
• Experience in customer service is preferred.
• Prioritization and organization skills preferred.
• Familiarity with HRIS or Salesforce is a plus.
• Experience with billing and data entry is preferred.
• Strong problem solving and research abilities preferred.
• Call center experience preferred.

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues.
• Follows up on outstanding items to issue completion in compliance with SLAs.
• Uses systems and software packages, including HRIS, Salesforce, Flex, Core Advanced, and ORS.
• Develops and maintains a basic working knowledge of one or more Paychex products.
• Performs data input, maintaining strong prioritization and organization.
• Documents all client interactions.

Skills

Customer service

Prioritization

Troubleshooting

Research

Inbound calls

Billing

Call center experience

Education

Bachelor's degree - Preferred

Tools

HRIS

Salesforce

CRM

Data entry

Paychex platform

Job description

Overview

Under a significant level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
• Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
• Develops and maintains a basic working knowledge of one or more Paychex products
• Performs data input, maintaining strong prioritization and organization
• Documents all client interactions

Qualifications

• Bachelor's Degree - Preferred
• Customer Service - Preferred
• Prioritization - Preferred
• Operations - Preferred
• Troubleshooting (Problem Solving) - Preferred
• Research - Preferred
• Paychex - Preferred
• Human Resources Information System (HRIS) - Preferred
• Salesforce - Preferred
• Customer Relationship Management - Preferred
• Data Entry - Preferred
• Service-Level Agreement - Preferred
• Inbound Calls - Preferred
• Technical Issues - Preferred
• Billing - Preferred
• Call Center Experience - Preferred

Compensation

In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $18.00 - $22.00 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Live the Paychex Values

• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

What's in it for you?

• We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
• We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
• We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
• We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
• We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.

Not sure if you meet every requirement?

At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.

Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.