Service Representative

Pacific Coast Supply, LLC; Saint George (UT); On-site; USD 19,000 - 29,000; Full time

Job summary

Pacific Supply in St. George, UT is seeking a service representative to assist customers with order-related transactions and inquiries. You will build relationships with contractors and key accounts, represent building products, and collaborate with branch operations to ensure smooth fulfillment.

The role emphasizes top-tier customer service, accurate order input, and professional communication to ensure customer satisfaction and repeat business.

Qualifications

• Minimum of 6 months experience in a customer service position.
• Excellent telephone etiquette.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Ability to manage your time, pipeline, and follow-ups independently.
• Valid driver’s license and clean driving record.

Responsibilities

• Build and maintain relationships with contractors, builders, and other key accounts.
• Represent a wide range of in-demand building products and value-added services.
• Provide top-tier customer service and follow through on orders and account needs.
• Partner with branch operations to ensure customer satisfaction and smooth fulfillment.
• Input orders accurately into the computer system and operate the cash register to finalize transactions.

Skills

Customer service

Telephone etiquette

Verbal communication

Written communication

Time management

Follow-ups

Driver's license

Job description

City: St. George, UT
State: UT
Country/Region: US

Description

Pacific Supply is a distributor of building products with over 40 locations throughout the Western United States and has been serving the needs of the construction industry and the communities since 1953. We are accepting resumes for service representatives.
Pacific Supply recognizes that employees are their most valuable resource and an integral part of their success. Their goal is to attract and retain the highest quality candidates. Pacific Supply encourages the development of their employees and believes it is necessary for the growth and success of the company. We are also interested in developing drivers from material handlers who want to operate in a safe manner and are looking for career advancement.

Job Description & Essential Duties

Under the direction of the Branch Manager, candidates will be responsible for assisting customers with order related transactions and inquiries. Essential duties and responsibilities include but are not limited to the following:

• Build and maintain strong relationships with contractors, builders, and other key accounts
• Represent a wide range of in-demand building products and value-added services
• Provide top-tier customer service and follow through on orders and account needs
• Partner with branch operations to ensure customer satisfaction and smooth fulfillment
• Input orders accurately into the computer system and operate the cash register to finalize transactions

Job Requirements

• Minimum of 6 months experience in a customer service position
• Excellent telephone etiquette
• Excellent customer service skills
• Excellent verbal and written communication skills
• Ability to manage your time, pipeline, and follow-ups independently
• Valid driver’s license and clean driving record

Benefits

We offer competitive compensation and a strong benefits package including medical, dental, vision, 401(k), profit sharing, flexible spending accounts, vacation and sick pay, life insurance and wellness programs.

We are an equal opportunity employer and promote a drug free workplace.