Service Readiness Program Manager III

Crystal Equation Corporation; California (MO); Hybrid; USD 91,000 - 98,000; Full time

Job summary

Crystal Equation Corporation is seeking a Service Readiness Program Manager III to lead cross-functional efforts in Service Planning & Strategy from a remote PST location. The role focuses on launching new products, ensuring support operations are launch-ready, and driving operational excellence across CS and related teams.

The ideal candidate has extensive program management experience in tech or consumer electronics, strong data-driven decision making, and proven ability to manage complex,

Qualifications

• 5+ years of program management experience in tech or consumer electronics.
• Bachelor's in Business Admin or related; PMP preferred.
• Proven ability to drive programs end-to-end — owns workstreams and delivers without close supervision.
• Proven cross-functional leadership on complex end-to-end projects.
• Data-driven decision-making with strong stakeholder communication.
• Experience in consumer electronics and customer support.
• Experience with Gsuite and Asana or GSD.
• PMP or equivalent certification is a plus.
• Journey mapping experience and strong documentation discipline.

Responsibilities

• Lead end-to-end CS program management for NPIs and cobranded tactical roadmap initiatives, ensuring support ops are launch-ready.
• Build/maintain project plans, timelines, risk registers, and KPIs.
• Partner cross-functionally (CS, eng, PM, sales, partners) to align objectives and hold launch schedules.
• Define support requirements using customer + industry data.
• Identify and resolve launch risks/roadblocks.
• Establish metrics; track post-launch performance and drive continuous improvement.

Skills

Program management

Cross-functional leadership

Data-driven decisions

Stakeholder communication

Independent work

Customer support experience

Education

Bachelor's in Business Admin

PMP or equivalent

Tools

Asana

Gsuite

GSD

Job description

Service Readiness Program Manager III Remote (PST)

Summary The Post Sales Operations (PSO) group is seeking a highly skilled and motivated Service Readiness Program Manager to join the Service Planning & Strategy team. The Post Sales Operations group oversees customer support operations for company products. The Service Readiness Program Manager has the responsibility to support organizational operations and service readiness as we launch new cutting-edge products. The ideal candidate is skilled at leading projects end-to-end, cross-functional collaboration, and operational excellence in customer support and support readiness as well as being able to navigate complex project landscapes and drive continuous improvements across the organization.

Responsibilities

• Lead end-to-end CS program management for NPIs and cobranded tactical roadmap initiatives, ensuring support ops are launch-ready.
• Build/maintain project plans, timelines, risk registers, and KPIs.
• Partner cross-functionally (CS, eng, PM, sales, partners) to align objectives and hold launch schedules.
• Define support requirements using customer + industry data.
• Identify and resolve launch risks/roadblocks.
• Establish metrics; track post-launch performance and drive continuous improvement.

Requirements

• 5+ years of experience in program management, preferably in technology or consumer electronics sectors.
• Bachelor's in Business Admin, or related; PMP preferred. (or equivalent years of experience)
• Proven ability to drive programs fully independently - owns workstreams end-to-end, sets direction, and delivers without close supervision.
• Proven cross-functional leadership on complex end-to-end projects.
• Data-driven decision-making + strong stakeholder communication/influence.
• Experience in consumer electronics.
• Experience in Customer support.
• Experience with Gsuite.
• Experience in Asana or GSD.
• Nice to have Hardware or post-sales/CS operations experience (fast domain ramp).
• PMP or equivalent.
• Journey mapping experience and strong documentation discipline (maintains a single source of truth / published canonical docs).

Pay

Pay range is $66 - $71 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

THE PROMISES WE MAKE: