Service Planning Spec

Rentokil North America

Texas

On-site

USD 55,000 - 75,000

Full time

5 days ago

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Benefits offered by this job

Health benefits starting Day 1

Tuition Reimbursement

Vacation and sick days

Company-paid holidays

Career growth opportunities

Job summary

Rentokil North America is seeking a Planning & Scheduling Specialist to optimize territory plans using route analysis software for assigned branch locations. You will analyze data on plans, resource availability and geography, maintain addresses and customer information, and report metrics daily to the Service Planning Supervisor and Branch Managers/Technicians.

Required skills include advanced routing software knowledge, strong analytical abilities, and proficiency with MS Office.

Qualifications

Advanced knowledge of Routing and Scheduling software systems.
Analytical skills with ability to interpret data and trends.
Excellent written and verbal communication abilities.
Proficiency in MS Office (Word, Excel, Outlook, PowerPoint).
Ability to read and interpret general business documents and regulations.

Responsibilities

Create route plans using work order data and routing software.
Communicate routes within territory to service personnel.
Review and summarize daily plans with the Service Planning Supervisor.
Generate daily summary reports for leadership review.
Perform additional duties as assigned.

Skills

Routing & Scheduling software

Analytical skills

Public speaking

MS Office proficiency

Education

High school diploma or GED

Tools

Routing software systems

Job description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

Key Relationships

Planning & Scheduling Supervisor, Planning & Scheduling Sr. Leader, Director, Routing and Scheduling VP Logistics, Branch Managers, Service Managers, and Technicians, Contact Center colleagues North America Managers and Colleagues, Key customers, Strong relationships within customer organization and Field

Job Summary

This role will utilize route analysis software to adjust territory plans to create effective and efficient daily and weekly tactical route plans for assigned branch locations. They will perform data analysis of plans, resource availability and territory. This role will also maintain geographic codes, addresses and customer information and Report metrics on a daily basis to Service Planning Supervisor and Branch Managers/Technicians.

Key Performance Indicators

Work Orders scheduled per day/month 30 and 60 day completion rate
Planned Miles between Work Order

Principal Duties and Responsibilities

Creates route plans using work order data and route analysis software
Communicates routes within assigned territory to service personnel
Summarizes and reviews plans daily with the Service Planning Supervisor
Creates summary reports daily and provides to supervisor
Performs other duties as assigned

CANDIDATE SUMMARY

Required Experience

Advanced knowledge of Routing and Scheduling software systems
Advanced knowledge of the company’s branch service department as it relates to resources, territory structure, advanced planning of recurring services and schedule availability for unplanned demand
Verbal and written communication skills, including public speaking
Analytical skills and attention to detail
Advanced skills with MS Office Applications (Word, Excel, Outlook, PowerPoint)
Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals and/or government regulations
Ability to manage multiple, repetitive tasks
Basic understanding of texting software or other forms of software needed to accomplish this objective
Ability to effectively interact with co-workers and the public
Basic knowledge of the company’s operating systems

Required Leadership Traits and Characteristics

Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders including customers, employees, and suppliers as required.
Able to demonstrate strong levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgement and a rigorous focus on the details.
Acts with the highest standards of integrity at all times and builds enduring and trusting relationships across all key stakeholders.

Formal Education, Qualifications or Training

High school diploma or (GED) or equivalent combination of education and/or experience in the service industry 1-2 years of related experience as dispatcher and/or customer service agent

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbent must be prepared to: Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Sitting for long periods of time while using office equipment such as computers, phones and etc. Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment. Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment. Incumbent is required to have: Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading. Incumbent will be subject to: Inside working conditions: The change of building environment such as with or without air conditioning and heating.

Total Rewards Program

Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Savings and Retirement 401(k) retirement plan with company-matching contributions
Work-Life Balance Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility

We Are Looking for You

We are looking for individuals who want to make a difference where our customers live and work. Is that you?