Service Planner

Transdev North America, Inc.; Quincy (MA); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

401(k) retirement plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Voluntary long-term disability

Paid vacation

Job summary

The Service Planner in Quincy, MA coordinates daily service by maintaining and adjusting run-cut schedules in Spare to reflect forecasted demand, driver availability, and MBTA expectations. This role sits at the core of day-to-day planning, linking dispatch, service providers, and MBTA to ensure on-time, balanced service.

You will monitor service hours, publish adjusted schedules around holidays or events, collaborate with DSPs, review coverage gaps, and update planning documentation.

Qualifications

• Intermediate Excel skills for shift expansion, visualizations and schedule modeling.
• Basic SQL knowledge for extracting service data.
• Familiarity with Spare (current + future state, including import/export).
• Ability to interpret operational KPIs and modify schedules based on performance insights.
• Strong communication and collaboration with DSPs, MBTA, and internal TRAC departments.

Responsibilities

• Maintain Daily Run-Cuts: Update and manage run‑cuts in Spare to reflect service changes, route modifications, updated driver availability, and operational needs.
• Service Hour Tracking: Monitor planned vs. delivered service hours and document variances for internal and MBTA reporting.
• Coverage Monitoring: Review unscheduled and unassigned trips daily and alert MBTA and DSPs to coverage gaps.
• Holiday & Reduced Service Planning: Build and publish adjusted schedules around holidays or special events.
• Operational Adjustments: Make small-scale changes throughout the week to improve balance, service quality, and efficiency.
• DSP Coordination: Collaborate with Dedicated Service Providers to ensure their schedules align with run‑cut requirements, garage locations, vehicle types, seat capacities, and MBTA guidance.

Skills

Excel

SQL

Spare

KPIs

Communication

Education

High school diploma or GED

Job description

The Service Planner is responsible for maintaining and adjusting TRAC’s run‑cut schedules to ensure service delivery remains aligned with forecasted demand, available resources, and MBTA expectations. This role sits at the core of day‑to‑day service planning and provides the operational glue between dispatch, service providers, and the MBTA. This role is located in Quincy, MA.

Transdev Is Proud To Offer

Compensation package of minimum $33.00 hour – maximum $36.44 hour

Benefits Include

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard, 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities

• Maintain Daily Run-Cuts: Update and manage run‑cuts in Spare to reflect service changes, route modifications, updated driver availability, and operational needs.
• Service Hour Tracking: Monitor planned vs. delivered service hours and document variances for internal and MBTA reporting.
• Coverage Monitoring: Review unscheduled and unassigned trips daily and alert MBTA and DSPs to coverage gaps.
• Holiday & Reduced Service Planning: Build and publish adjusted schedules around holidays or special events.
• Operational Adjustments: Make small-scale changes throughout the week to improve balance, service quality, and efficiency.
• DSP Coordination: Collaborate with Dedicated Service Providers to ensure their schedules align with run‑cut requirements, garage locations, vehicle types, seat capacities, and MBTA guidance.
• Non-Dedicated Service Provider Utilization: Support the use of NDSPs to smooth out peak periods and assist with margin coverage or long-distance trips.
• Documentation & SOP Updates: Keep planning documentation and SOPs up to date in Zendesk Guide.
• Staff Schedules: Support internal scheduling by maintaining TRAC departmental schedules (reservations, dispatch, QA) and ensuring coverage for PTO and peak periods.
• Meeting Participation: Attend weekly coordination meetings with MBTA and DSPs to review run‑cuts, coverage, and upcoming service adjustments.

Skills & Tools

• Intermediate Excel skills (shift expansion, visualizations, schedule modeling)
• Basic SQL knowledge for extracting service data (current state)
• Familiarity with Spare (current + future state, including import/export functionality)
• Ability to interpret operational KPIs and modify schedules based on performance insights
• Strong communication and collaboration with DSPs, MBTA, and internal TRAC departments

Qualifications

• High school diploma or equivalent, such as GED, required
• 2 years reservationist or customer service experience preferred.
• Computer literate
• Excellent communication and listening skills
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements

The essential functions of this position require the ability to:

• Must be able to work flexible schedules as needed
• Majority of work is accomplished indoors and in air conditioned or well‑ventilated facilities.
• Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

Drug‑free Workplace

Transdev maintains a drug‑free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre‑employment drug screen.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

California applicants: Please Click Here for CA Employee Privacy Policy.

Job Category: Professionals

Job Type: Full Time

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug‑free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.