Service Partner - PEO Payroll

Paychex; West Henrietta (NY); On-site; USD 33,000 - 43,000; Full time

Benefits offered by this job

Medical coverage

401(k) + employer match

Tuition reimbursement

Paid time off

Company holidays

Work-life balance programs

Job summary

Paychex is seeking a customer service professional who can manage multiple Paychex products with minimal guidance, delivering outstanding client service and resolving claims fairly. You will educate clients, support process improvements, and act as a resource for colleagues with less experience.

The role emphasizes deep product knowledge, proactivity, and the ability to mentor teammates while maintaining excellent client relations across Paychex’s offerings.

Qualifications

• Bachelor's Degree preferred.
• PRISM experience a plus.

Responsibilities

• Cultivates strong relationships with clients and partners to deliver quality service.
• Proactively identifies opportunities to enhance clients' service experience.
• Maintains an advanced working knowledge of multiple Paychex products and industry policies.
• Identifies and implements opportunities for process improvements and problem solving.
• Serves as a mentor for less experienced teammates.
• Documents all interactions to drive service improvements.

Skills

Customer service

Relationship building

Problem solving

Education

Bachelor's degree

Tools

Salesforce

HRIS

Flex

Core Advanced

ORS

Job description

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.

Overview

Under a minimal level of guidance and direction, provides customer service for multiple Paychex products. Ensures good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures. Proactively educates and informs clients, and initiates improvements based on client feedback. Has in-depth knowledge of at least one Paychex product. Solves complex problems; takes a new perspective on existing solutions. Acts as a resource for colleagues with less experience.

Responsibilities

• Cultivates strong relationships with clients and internal and external partners to deliver quality service
• Proactively identifies opportunities to enhance clients' service experience
• Maintains an advanced working knowledge of multiple Paychex products, as well as industry policies and procedures
• Identifies and implements opportunities for process improvementsDemonstrates advanced skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
• Serves as a mentor for less experienced teammates
• Documents all interactions and uses the information to improve service

Qualifications

• Bachelor's Degree - Preferred
• PRISM experience a plus.

Compensation

In the spirit of pay transparency, we are excited to share that the compensation range for this position is typically between $24.23 - $30.89 houly. This range includes base pay plus bonus but does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or ide of this range.

Live the Paychex Values

• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

What's in it for you?

• We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
• We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
• We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
• We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
• We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.

Paychex is an equal opportunity employer.

We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.