Service Partner - PEO Payroll

Paychex; West Henrietta (NY); On-site; USD 33,379 - 42,567; Full time

Benefits offered by this job

Medical coverage

Virtual wellness classes

Tuition reimbursement

401(k) + employer match

Adoption assistance

Financial assistance

Job summary

Join Paychex in West Henrietta as a customer service representative where you will build strong client relationships and enhance service experiences. With a focus on multiple Paychex products, your expertise will ensure quality service delivery.

We value integrity and innovation, offering a supportive environment for your professional growth. A Bachelor's Degree is preferred, and you will benefit from an inclusive culture and comprehensive rewards package, including medical coverage and development opportunities.

Qualifications

• Bachelor's Degree preferred.

Responsibilities

• Cultivates strong relationships with clients and partners.
• Identifies opportunities to enhance service experience.
• Maintains knowledge of Paychex products.
• Implements process improvements.
• Mentors less experienced teammates.

Education

Bachelor's Degree

Tools

HRIS

Salesforce

Flex

Core Advanced

ORS

Job description

Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award‑winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.

Overview

Under a minimal level of guidance and direction, provides customer service for multiple Paychex products. Ensures good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures. Proactively educates and informs clients, and initiates improvements based on client feedback. Has in-depth knowledge of at least one Paychex product. Solves complex problems; takes a new perspective on existing solutions. Acts as a resource for colleagues with less experience.

Responsibilities

• Cultivates strong relationships with clients and internal and external partners to deliver quality service
• Proactively identifies opportunities to enhance clients' service experience
• Maintains an advanced working knowledge of multiple Paychex products, as well as industry policies and procedures
• Identifies and implements opportunities for process improvements
• Demonstrates advanced skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
• Serves as a mentor for less experienced teammates
• Documents all interactions and uses the information to improve service

Qualifications

• Bachelor's Degree - Preferred

Compensation

In the spirit of pay transparency, we are excited to share that the starting base pay for this position is $24.23 - $30.90 hourly + bonus. Please keep in mind that this is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Live the Paychex Values

• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

What's in it for you?

• We value your well‑being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
• We value your time: From paid time off to company holidays, culture days, and comprehensive work‑life balance programs, we will ensure you have the flexibility you need to be your best.
• We value your development: Our award‑winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
• We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
• We value our communities: We offer paid time off for volunteerism and promote many company‑wide and local initiatives that benefit organizations you care about.

Equal Opportunity Employer

Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.