Service Order Dispatcher

Bering Straits Native Corporation; Chesapeake, Northern (VA, KY); Hybrid; USD 70,258,000 - 73,013,000; Full time

Job summary

Bering Straits Native Corporation is seeking a Service Order Dispatcher in Chesapeake, VA. The role handles incoming service requests, schedules technicians, and tracks work orders in a fast-paced environment.

Candidates should have a High School Diploma and 2–5 years of relevant experience, with proficiency in Maximo, Excel, and Word. Willingness to work in office and warehouse; occasional forklift operation.

Qualifications

• Education: High School Diploma required.
• 2–5 years of experience in related roles.
• Knowledge of Maximo and MS Office (Excel/Word) required.

Responsibilities

• Receive and prioritize incoming service requests from customers.
• Schedule and dispatch technicians based on urgency, location, skill set, and availability.
• Monitor technician schedules and adjust in real time.
• Communicate service updates, arrival times, and work status to customers.
• Maintain records of work orders and customer interactions.
• Coordinate emergency and after-hours service requests when required.
• Assist with invoicing, parts ordering, and administrative support as needed.
• Performs warehousing duties that require understanding storage plans.
• Operate hand power trucks or forklift as needed.

Skills

Microsoft Excel

Microsoft Word

Maximo

Education

High School Diploma

Job description

Global Solutions (BGS) provides service under multiple North American Industry Classification System (NAICS) codes to include information management, information protection, and information assurance. Our business competencies are information technology management, asset/inventory program management and configuration management, e-authentication, and information protection/assurance. Bering Global Solutions provides network and systems administration; enterprise architecture and resource planning; email operations; certification and accreditation; software design, programming, implementation & testing; maintenance of telecommunications and land mobile radio equipment and systems; help desk support; and IT transformation services.

About this position: Service Order Dispatcher Location - Chesapeake, VA

The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

Wage/Salary Range: $24.84 per hr.

Applicants will be notified via phone or email within ten (10) business days of submittal.

• Receive and prioritize incoming service requests from customers.
• Schedule and dispatch technicians based on urgency, location, skill set, and availability.
• Monitor technician schedules and make real-time adjustments as needed.
• Communicate service updates, arrival times, and work status to customers.
• Maintain accurate records of work orders, service calls, and customer interactions.
• Coordinate emergency and after-hours service requests when required.
• Track completion of service jobs and ensure proper documentation.
• Assist with invoicing, parts ordering, and administrative support as needed.
• Performs a variety of warehousing duties that require an understanding of the establishment's storage plan.
• Work involves most of the following: verifying materials (or merchandise) against receiving documents, noting and reporting discrepancies and obvious damages,
• Rout materials to prescribed storage locations; storing, stacking, or palletizing materials in accordance with prescribed storage methods, rearranging and taking inventory of stored materials.
• This worker may operate hand power trucks in performing warehousing duties or operating forklift.

Required (Minimum Necessary) Qualifications

• Education Requirements: High School Diploma
• Level of Experience Requirements: 2-5 years’ experience

Knowledge, Skills, Abilities, and Other Characteristics

• Knowledge of Maximo, Proficient in Microsoft Excel, Microsoft Word.
• Ability to learn quickly, adapt to changing environments, and apply new knowledge effectively.

Preferred

• Basic knowledge of government contracts

Supervisory Responsibilities

• This position will not have supervisory responsibilities.

DOT Covered/Safety-Sensitive Role Requirements

• This position is not subject to federal requirements regarding Department of Transportation “safety-sensitive” functions.

Necessary Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Employees must always maintain a constant state of mental alertness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The work environmental characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of the role. Employees must always maintain a constant state of situational awareness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• May sometimes work in in climate weather
• Physical Setting: In an office or warehouse

Additional Qualifying Factors

As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain and maintain the appropriate clearance levels required and must also be able to obtain access to military installations.

Shareholder Preference

BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job.

Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.