Service Ops Manager - Paint Booths & Collision Equipment

Autotech Solutions; Novi (MI); Presencial; USD 90.000 - 100.000; Tempo integral

Benefícios oferecidos por esta vaga

Day-One Benefits

401(k) with Company Match

Paid Time Off

Paid Holidays

Growing Company

Resumo da vaga

AutoTech Solutions LLC in Novi, MI is seeking a Service Operations Manager (Paint Booths & Collision Equipment) for a full-time, in-office role. Typical hours are 7:30 AM-4:30 PM, Monday-Friday, with a salary range of $90,000-$100,000 DOE.

The role oversees service operations for automotive paint booths, collision repair equipment, and related systems, coordinating requests, dispatching technicians, preparing estimates, and ensuring excellent customer service from initial call to invoicing.

Qualificações

• Associate’s degree in business administration, Operations Management, Automotive Technology, or a related field preferred.
• Three (3) or more years of experience coordinating field service operations, dispatching technicians, or managing service departments.
• Experience supporting automotive paint booths, collision repair equipment, industrial equipment, HVAC, mechanical systems, or related industries preferred.
• Working knowledge of electrical controls, motors, pneumatics, hydraulics, and mechanical equipment.
• Ability to read equipment manuals, parts diagrams, wiring schematics, and technical documentation.
• Experience preparing service estimates, coordinating warranty claims, and managing replacement parts and inventory.
• Strong organizational, problem-solving, and time-management skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent customer service, communication, and conflict-resolution skills.
• Proficiency with Microsoft Outlook, Excel, electronic work order systems, and service management software; ServiceTitan experience preferred.
• Ability to learn digital dispatch systems, technician scheduling software, quotation templates, and warranty documentation processes.
• Valid driver's license with an acceptable driving record.

Responsabilidades

• Serve as the primary point of contact for incoming service requests, gathering customer, equipment, and technical information to accurately assess service needs.
• Evaluate service issues and determine the appropriate resolution, including remote troubleshooting, parts replacement, or field technician dispatch.
• Schedule and coordinate field technicians, balancing emergency service calls, preventive maintenance, warranty work, and planned installations.
• Coordinate technician travel, customer access, equipment delivery, and job site logistics while providing proactive communication to customers regarding schedules and service updates.
• Prepare service estimates, obtain customer purchase orders or work authorizations, and determine warranty eligibility or customer-pay responsibility.
• Coordinate warranty claims, manufacturer communications, replacement parts, inventory, backorders, and warranty returns.
• Develop and maintain preventive maintenance schedules while tracking customer equipment history and recommended repairs.
• Review technician service reports for accuracy, verify labor, travel, parts, and expenses, and ensure completed work is ready for timely invoicing
• Monitor open work orders, outstanding quotations, completed service calls awaiting billing, and overall service workflow to ensure timely completion.
• Maintain accurate customer, equipment, service, and warranty records within company systems.
• Collaborate with technicians, manufacturers, vendors, and internal departments to deliver efficient service operations and exceptional customer satisfaction.
• Identify opportunities to improve dispatch efficiency, technician utilization, service response times, and overall operational performance.
• Other duties as assigned.

Conhecimentos

3+ years exp

Electrical & hydraulics

Technical diagrams

Service estimates

Warranty claims

Inventory management

Organizational skills

Customer service

Communication

Conflict resolution

Excel

Outlook

ServiceTitan

Dispatch systems

Scheduling software

Quotations

Warranty docs

Driver's license

Formação

Associate degree

Ferramentas

MS Excel

ServiceTitan

Descrição da vaga

AutoTech Solutions LLC in Novi, MI is seeking a Service Operations Manager (Paint Booths & Collision Equipment) for a full-time, in-office role. Typical hours are 7:30 AM-4:30 PM, Monday-Friday, with a salary range of $90,000-$100,000 DOE.

The role oversees service operations for automotive paint booths, collision repair equipment, and related systems, coordinating requests, dispatching technicians, preparing estimates, and ensuring excellent customer service from initial call to invoicing.