Service Operations Supervisor

Distro; Georgia; On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) with company match

PTO, holidays, parental and sick leave

Life, STD, and LTD insurance

Employee Assistance Program (EAP)

FSA/HSA

Identity theft protection

Critical illness, accident, cancer, &保

Job summary

Vensure Employer Solutions seeks a Service Operations Supervisor to manage client relationships, ensure seamless service delivery, and support payroll processes. You will be the primary contact for a client portfolio, coordinate setup and training, and drive retention while coaching payroll teams.

You will oversee payroll accuracy, resolve issues, and guide teams on tax and reporting. This role requires strong communication, organization, and teamwork in an in-office setting.

Qualifications

• High school diploma or equivalent.
• Experience in payroll or HR services preferred.
• Strong communication and client-management skills.
• Proficient with MS Office and able to learn new tools.
• Detail-oriented with ability to manage multiple tasks.

Responsibilities

• Be the primary contact for an assigned client group and lead issue resolution meetings.
• Coordinate client setup, train on payroll platforms, and drive retention.
• Oversee payroll accuracy and coach payroll/service associates.
• Identify process gaps and propose new products or services.
• Support tax account registration and state/federal reporting.
• Escalate client issues through appropriate channels.

Skills

Communication

Time management

Attention to detail

Teamwork

Professionalism

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

Job Title & Company: Service Operations Supervisor | Vensure Employer Solutions — Chandler, AZ or Duluth, GA (in-office) | Full-Time | Salary: [Insert salary range if required]

About Vensure:

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, offering HR/HCM technology, managed services, and global BPO. Together with its service providers, Vensure serves 95,000+ businesses and processes over $135B in annual payroll. Headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow with custom strategies that benefit both employers and employees.

The Role:

As a Service Operations Supervisor, you will manage client relationships, ensure smooth service delivery, and support payroll and tax processes. You will be the primary contact for an assigned client portfolio, coordinate user setup and training, drive retention for at-risk accounts, and serve as the liaison between clients and internal operations. You will also oversee payroll accuracy and coach payroll and service associates.

What You’ll Do:

• Serve as the primary contact for an assigned group of clients and lead meetings on escalated issues
• Coordinate user setup and train clients on web-based payroll, custom reporting, and service platforms
• Lead proactive retention steps for at-risk clients with internal teams and business consultants
• Identify client process gaps and introduce new products and services
• Recommend annual increases or reductions to client administrative fees
• Guide clients on tax account registration, payroll tax questions, and state and federal reporting
• Manage payroll tax notices through to resolution
• Review processed payrolls, resolve errors, and monitor payroll specialists' work for accuracy
• Work with the Quality Control Team on current and prior year voids and posted payroll errors
• Coach payroll and service associates, recommend training, and lead weekly POD huddles
• Escalate client issues through Client Space and other channels

What You Bring:

• High school diploma
• 2+ years of PEO, ASO, HCM, or multistate payroll experience preferred, or an equivalent combination of experience, skills, education, or training
• Excellent communication and interpersonal skills
• Strong time management and prioritization in a fast-paced environment
• Sound decision-making and strong attention to detail
• Proficiency in Microsoft Office (Outlook, Teams, Excel, PowerPoint) and the ability to learn new applications
• Professionalism, reliability, and a teamwork mindset

Benefits:

• Medical, dental, and vision
• 401(k) with company match
• PTO, holidays, parental and sick leave
• Life, STD, and LTD insurance
• Employee Assistance Program (EAP)
• FSA/HSA
• Identity theft protection
• Critical illness, accident, cancer, and hospital protection
• Legal and pet insurance

#SolvoGlobal

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$25 - $30 a year