Service Operations Specialist

Ameriprise Financial Services, LLC; Minneapolis (MN); On-site; USD 36,000 - 50,000; Full time

Job summary

Ameriprise Financial Services, LLC in Minneapolis is seeking a versatile Client Service professional who specializes in all aspects of the team’s service experience, including project engagement, controls, coaching, analysis and problem resolution. You will partner with multiple business units and support KPI management while recommending improvements.

This is a full-time, non-exempt role with in‑office collaboration: employees work in the office at least four days per week and may work from

Qualifications

• Experience on a customer service team with knowledge of customer service processes and applicable regulations.
• Strong organizational and communication skills with ability to explain complex issues clearly.
• Knowledge of business operations across more than two areas.
• Analytical, quantitative, and problem-solving abilities.
• Attention to detail under tight deadlines with high accuracy.
• Ability to build and maintain positive relationships without direct leadership authority.

Responsibilities

• Provide guidance and support as a utility player covering service experience, project engagement, controls, coaching, analysis and problem resolution.
• Support team KPI management and contribute to recommendations and implementation.

Skills

Customer service

Organizational skills

Operations knowledge

Analytical skills

Attention to detail

Relationship building

Job description

About Our Company

We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Job Description

Provide guidance and support as a utility player who specializes in all aspects of the team’s service experience including project engagement, key controls, coaching, analysis and problem resolution. Strong in all aspects of service experience and able to partner effectively with multiple business partners. Support team key performance and risk indicator management, performing analysis, while contributing to recommendations and implementation.

Required Qualifications

• Post-secondary education and relevant work experience may be interchanged to meet the combined total years of minimum required qualifications for education and experience.
• Previous experience working on a customer service team, including a strong working knowledge of customer service processes, policies, techniques, and applicable regulations.
• Strong organizational and communication skills, including the ability to explain complex issues in a clear, understandable manner.
• Strong knowledge of business operations and processes across more than two areas.
• Good analytical, quantitative, and problem-solving skills.
• Strong attention to detail, with the ability to work under tight timeframes and deadlines, while achieving a high degree of accuracy.
• Ability to build and maintain strong, positive relationships and influence others without direct leadership authority.

Preferred Qualifications

• Product-specific or financial services industry experience.
• Experience with Ameriprise customer policies and procedures.

Visa Sponsorship

Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN).

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Base Pay Salary

The estimated hourly rate for this role is $26.15 - $35.96 / hour. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.

Full-Time/Part-Time

Full time

Exempt/Non-Exempt

Non-Exempt

Job Family Group

Client Service

Line of Business

SERVD Service Delivery

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.