Service Operations Manager – Coffee & Vending

Aramark Correctional Services; Chamblee (GA); On-site; USD 80,000 - 110,000; Full time

Job summary

Aramark is seeking a Service Manager to lead our service technician team and oversee coffee, water filtration, micro market, and vending equipment. You will manage scheduling, work orders, inventory, and field performance to deliver top-tier service and client satisfaction.

In this role you’ll coach and develop technicians, ensure compliance with SLAs, and partner with Sales to support growth. A strong background in frontline leadership and Salesforce experience is preferred.

Qualifications

• 5+ years of experience in service or operations.
• 5+ years of management experience leading frontline or technical teams.
• Strong organizational and professional communication skills.
• Experience with Salesforce or similar platforms.

Responsibilities

• Lead, coach, hire, onboard, and develop a team of service technicians; maintain records.
• Assign and oversee daily workloads including maintenance, water filter/UV cycles, service tickets, equipment prep.
• Ensure accurate and efficient completion of service calls through Salesforce; coordinate with dispatch.
• Drive improvements in service metrics: repeat calls, response times, time-to-completion.
• Oversee equipment and parts inventory; forecast future needs for growth.
• Coordinate with sales on equipment demos, installations, and service support.

Skills

Leadership

Communication

Organizational skills

Education

High School Diploma or GED

Associate or Bachelor's degree preferred

Tools

Salesforce

Job description

Aramark is seeking a Service Manager to lead our service technician team and oversee coffee, water filtration, micro market, and vending equipment. You will manage scheduling, work orders, inventory, and field performance to deliver top-tier service and client satisfaction.

In this role you’ll coach and develop technicians, ensure compliance with SLAs, and partner with Sales to support growth. A strong background in frontline leadership and Salesforce experience is preferred.