Service Operations Manager

Volkswagen of America, Inc.; Phoenix (AZ); On-site; USD 65,000 - 95,000; Full time

Job summary

Volkswagen of America, Inc. in Phoenix, AZ seeks a Service Manager to run a profitable service department, staff efficiently, retain customers, control costs, and maintain service records.

You will ensure technicians’ time is sold effectively and drive customer satisfaction through professional leadership and processes. You will forecast goals, hire and train staff, manage budgets, monitor performance with reports, and promote business through marketing strategies while ensuring compliance with

Qualifications

• High school diploma or equivalent is required.
• Two to three years' service experience or equivalent is preferred.
• ASE Certification is preferred/required for this role.
• Bachelor's degree is preferred for advanced eligibility.
• Strong leadership and budgeting capabilities required.

Responsibilities

• Forecasts goals and objectives for the department.
• Hires, trains, motivates, counsels, and monitors staff.
• Prepares and administers an annual operating budget.
• Maintains reporting systems and monitors department performance.
• Develops and implements a marketing plan to promote business.
• Directs and schedules the work of service department staff.
• Maintains good relationships with customers and factory representatives.
• Ensures compliance with regulations and shop policies.
• Monitors parts orders and productivity reports.

Skills

Leadership

Budget management

Staff training

Customer service

Forecasting

Hiring

Education

High school diploma or equivalent

Bachelor's degree

ASE Certification

Job description

Volkswagen of America, Inc. in Phoenix, AZ seeks a Service Manager to run a profitable service department, staff efficiently, retain customers, control costs, and maintain service records.

You will ensure technicians’ time is sold effectively and drive customer satisfaction through professional leadership and processes. You will forecast goals, hire and train staff, manage budgets, monitor performance with reports, and promote business through marketing strategies while ensuring compliance with