Service Operations Lead - Tech Team & Equipment

Aramark Correctional Services; Oakwood Village (OH); On-site; USD 70,000 - 75,000; Full time

Job summary

Aramark seeks a Service Manager to lead a service technician team and oversee coffee, water filtration, micro market, and vending equipment. You will manage scheduling, workload, equipment readiness, and service performance to ensure top-tier client satisfaction.

Requirements include 5+ years in service/maintenance and 5+ years of management, a valid license, and proficiency with Salesforce; Kronos experience is a plus. This is a salaried, full-time role based in the United States.

Qualifications

• 5+ years of experience in service, maintenance, or related operations.
• 5+ years of management experience leading frontline or technical teams.
• Strong organizational and professional communication skills.
• High School Diploma or GED required; Associate or Bachelor's degree preferred.
• Valid driver's license required.
• Experience diagnosing, repairing, refurbishing, and installing equipment is preferred.
• Familiarity with Salesforce or similar platforms is a plus.

Responsibilities

• Lead, coach, hire, onboard, and develop a team of service technicians; maintain required personnel and business records.
• Assign and oversee daily technician workloads including preventative maintenance, water filter/UV cycles, service tickets, equipment prep, and equipment deployment.
• Ensure accurate and efficient completion of service calls through Salesforce; partner with dispatch to maintain timely workflow and reduce repeat service requests.
• Drive improvement in key service performance metrics, including repeat calls, response times, and time-to-completion.
• Partner with Market Center Administrator/Coordinator to manage the Salesforce asset approval queue.
• Oversee equipment and parts inventory; collaborate with leadership and sales teams to forecast future needs and support operational growth.
• Coordinate with sales on equipment demos, installations, and service support for new and existing clients.
• Manage capital equipment procurement as well as inventories of parts, accessories, and related supplies.
• Coordinate third-party equipment installations and repairs when needed.
• Ensure compliance with National Account service-level agreements (SLAs).
• Maintain Market Center facilities and support additional operational tasks.
• Oversee accurate timekeeping and labor tracking for service technicians in Kronos.
• Foster a positive, safety-focused, and service-driven team environment through strong communication and operational leadership.

Skills

Team leadership

Frontline management

Salesforce

Kronos

Scheduling

Communication

Education

High school diploma or GED

Associates or Bachelor's degree preferred

Tools

Salesforce

Kronos

Job description

Aramark seeks a Service Manager to lead a service technician team and oversee coffee, water filtration, micro market, and vending equipment. You will manage scheduling, workload, equipment readiness, and service performance to ensure top-tier client satisfaction.

Requirements include 5+ years in service/maintenance and 5+ years of management, a valid license, and proficiency with Salesforce; Kronos experience is a plus. This is a salaried, full-time role based in the United States.