Service Operations Lead – On-site (Union County)

Perennial Services Group; North Carolina; Híbrido; USD 43 000 - 53 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health coverage

401(k) match

Life & AD&D

Employee assistance program

Paid time off

Professional development

Resumo da oferta

Perennial Services Group in Union County, NC is seeking an office administrator who will be the first voice customers hear and the link between office and field crews. This full-time, on-site role handles billing, scheduling, and payroll coordination, ensuring seamless flow from sales to service.

You will own systems to keep customers, field crews, and office staff connected, manage scheduling and dispatch, invoicing and collections, and maintain accurate CRM records.

Qualificações

• Two or more years supporting the office or service side of a field services business.
• Confident customer communication, including difficult calls.
• Hands-on experience with billing and accounts receivable.
• Working comfort in a CRM or service scheduling platform.

Responsabilidades

• Own the customer experience from first contact through work completion.
• Schedule, route, and dispatch daily work using the office system.
• Manage invoicing, payments, aging balances, and collections.
• Coordinate payroll inputs and employee records with discretion.
• Maintain accurate CRM data and ensure proper handoffs between teams.

Conhecimentos

Customer communication

Billing & AR

Scheduling & dispatch

CRM / scheduling software

Payroll coordination

Ferramentas

Real Green

Service Autopilot

Aspire

ServiceTitan

Jobber

PestPac

Descrição da oferta de emprego

$48,000+ per year, based on experience | On-site, Union County, NC | Full-Time

A seat where the customers, the crews, and the numbers all cross the same desk.

Union County, NC Full-Time Posted September 29, 2026

Operations

Perennial Services Group is a family of home service companies operating across the country, and one of ours sits here in Union County, about thirty minutes east of uptown Charlotte. The branch takes care of residential and commercial properties year-round, which means the phone rings all day, crews roll out every morning, and invoices go out behind them. It is a small office by design, so all of that runs across the same few desks instead of being split up between departments.

This is the desk where it comes together. You are the first voice a customer hears and the link between the office and the crews in the field, so when someone calls with a question or a problem, it is yours from that moment until it is handled. The money runs through you too, because billing, collections and payroll coordination all land here, and you work side by side with the General Manager, which means you get to see how a call at eight in the morning turns into an invoice that clears.

It is built for someone who has been coordinating service, dispatch, billing or administration at a field services company and is ready to own more of it. The branch is growing, so the scope of this seat grows right along with it, and the person who does this well becomes the one everybody in the building goes to first.

What You'll Own

You will own the systems and the follow-through that keep customers, the field, and the office connected.

• The customer experience. Answering calls and email, handling account and service questions, following up on quotes and proposals, working callbacks through to a fix, and keeping people in the loop from the first conversation through the work getting done.
• Scheduling, routing and dispatch. Building the daily schedule and the routes, releasing work tickets and work orders, staying in communication with technicians and field leadership, supporting the production schedule, and keeping the handoff from sales to service clean.
• Billing, accounts receivable, and collections. Invoicing, customer payments, prepay and renewal billing, aging balances, reporting, vendor coordination, and the follow-through it takes to keep accounts current.
• Payroll coordination and employee administration. Timecards and payroll inputs, onboarding documentation, and employee records, handled with professionalism and discretion. Payroll is processed at the corporate level, so this seat coordinates it rather than running it end to end.
• The systems and the details. Keep customer, service, and account information accurate in the CRM and other business tools, and make sure the right information reaches the right people without anyone having to chase it.

What You'll Need

• Two or more years supporting the office or service side of a field services business. Lawn care, landscaping, pest control, HVAC, plumbing, roofing, pool, septic, restoration, garage door, or commercial facilities and equipment service. If you have coordinated service for a company that sends technicians out every morning, you have the foundation for this role.
• Confident customer communication, including the difficult calls. You stay composed, take ownership of the problem, and leave the customer better than you found them.
• Hands-on experience with billing and accounts receivable. Invoices, customer payments, aging balances, and past-due follow-up.
• Working comfort in a CRM or service scheduling platform. Real Green, Service Autopilot, Aspire, ServiceTitan, Jobber, PestPac or anything comparable. The platform itself matters less than the habit, so if you have run a full day out of one, you can run ours.

What Will Set You Apart

These are preferred, not required. We would rather hire the right person and train the rest.

• Green industry background. Lawn care, landscaping, turf, plant health care, or outdoor pest control means you already understand the customers, the seasonality, and the connection between the field and the office. Coming from HVAC or plumbing, the rhythm of the work will feel familiar.
• Payroll and employee administration experience. Hands-on time with ADP or a comparable HRIS and payroll platform will help you get up to speed quickly.

Compensation and Benefits

Pay for this role begins at $48,000 annually and goes up from there depending on the experience you bring. This is a full-time, year-round, salaried seat, and in an industry where many office roles are hourly and seasonal, this one is neither.

Beyond the paycheck, the benefits are built to take care of you:

• Health coverage. Medical, dental, and vision coverage, with HSA and FSA options available.
• A 401(k) match worth using. Safe Harbor 401(k) with company match up to 4 percent and immediate 100 percent vesting, with Roth and traditional contribution options.
• Protection for the unexpected. Optional life and AD&D, short- and long-term disability, and other voluntary coverage at group rates.
• Support for real life. Access to a confidential employee assistance program and additional voluntary benefits.
• Time away from work. Paid time off and company holidays.
• Professional development. Ongoing training and development support so you can keep building your knowledge, your confidence, and the value you bring to the branch.

Ready to Be the Person This Branch Counts On?

If you know how a busy home services business works, communicate with confidence, stay steady when the day gets full, and take pride in being the person who keeps customers, the field, and the office connected, this is a seat worth wanting.

Bring your experience and your judgment, and apply today. We are actively interviewing and we would love to meet you.

Employment & Position Requirements

• Authorized to work in the United States without current or future employer sponsorship. Perennial Services Group participates in E-Verify and verifies employment eligibility for all newly hired employees. Employment is also contingent upon successful completion of the company's required background screening process.
• Able to work on site in Union County, North Carolina. This is a full-time, year-round branch role, roughly 25 to 30 minutes east of uptown Charlotte. Reliable transportation to and from the office is required.
• Able to perform the routine physical requirements of an office environment. The role includes extended periods at a computer workstation, typing and data entry, moving throughout the office as needed, occasional bending or kneeling, and occasionally lifting or moving items up to 20 pounds.

Perennial Services Group is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, age, disability, veteran status, genetic information, or any other status protected by law.