Service Operations Coordinator - Spokane, WA

Kone México; Spokane, Northern (WA, KY); Hybrid; USD 63,000 - 83,000; Full time

Benefits offered by this job

Competitive salary

401K

Employer Match 401k

Health Insurance

Paid Time Off

Job summary

KONE Americas is seeking a Service Operations Coordinator for Spokane, WA. The role supports the Seattle and Helena branches and sits in Spokane, requiring multitasking, collaboration, and a proactive approach to service operations.

Ideal candidates will be proficient in MS Word/Excel, well organized, and focused on delivering quality, safety, and reliable customer service. A fast-paced environment with opportunities to grow is offered.

Qualifications

• Proficient in MS Word and Excel.
• Well organized with strong attention to detail.
• Customer service mindset and problem-solving abilities.

Responsibilities

• Support the Service Business tendered repair process and book quoted repairs.
• Requisition parts and coordinate with Operations to schedule repairs.
• Interact with General Manager, Sales, Supervisors and Technicians to improve repair revenue.
• Maintain SAP records and provide internal technician support.

Skills

MS Word

Excel

Organization

Customer service

Education

High School

Job description

Service Operations Coordinator - Spokane, WA

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.

Job Overview

Are you ready to make your next career move tojoin our team as our Service Operations Coordinator for KONE Americas? This role will support our Seattle, WA, Spokane, WA and Helena, MT branches, and will sit in Spokane, WA. Do you enjoy working in a fast-paced environment and have the ability to multitask on a daily basis? Are you able to collaborate with all levels of the organization to achieve business goals? Do you thrive in areas where priorities change from time to time? Are you skillful with technological tools such as Microsoft Office (Excel, Word, PowerPoint)? Do you demonstrate a passion for quality and results? Are you committed to promoting a safety culture in your team? If you answered a resounding YES to these questions, then we have an amazing opportunity for you!

Job Duties

As our Service Operations Coordinator, you will provide specialized support to the Service Business tendered repair process; booking secured Quoted Repair orders in SAP, initiate invoice downpayments, requisition parts, follow-up with customers, and coordinate with Operations and customers to schedule planned repairs. The role interacts with General Manager, Salespeople, Supervisors and Technicians to increase tender repair revenues and customer communication. You will bring 2+ years of progressive and successful customer service experience to KONE along with an appetite for learning a new industry. A High School education or equivalent.

Other Listed Duties as Needed

Perform general office work and administrative tasks related to the ongoing repair business of the branch. Book quoted repair orders and requisition parts Schedule quoted repair and quick quotes; collaborate with supervisors, customers, 3rd party entities, and regulatory bodies Maintain Technician on-call Scheduler, for overtime calls for Technicians and Supervisors Assist Service / Repair Supervisor Audit completeness and accuracy of orders Update SAP Provide internal Technician support Assist with permitting and permit management Assist with invoice dispute and initiate invoices Manage and order Office Supplies Reporting functions for Branch Staff Meetings Additional duties as assigned

Hiring requirements

• Proficient in MS Word and Excel


• Well Organized


• Customer service mindset

About KONE

At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance. We hire individuals who value culture because we believe culture drives innovation We value your authentic self. Collaborative, creative, and supportive work environment. Passionate about safety, quality, and innovation We care about the communities where we live and work.

Just some of our many benefits include:

• Competitive salary


• Opportunities to learn and grow


• 401K


• Employer Match 401k


• Employer Non-elective Contribution Well-being Program


• Medical, Prescription, Dental and Vision Insurance


• Digital Health Solutions & Telehealth


• Health Savings Account (HSA)


• Flexible Spending Accounts (FSAs)


• Employee Family Assistance Program (EFAP)


• Family & Medical Leave


• Parental Leave


• Leave to Care for a Domestic Partner


• Paid Time Off & Holidays


• Company Paid Life and AD&D Insurance


• Supplemental Life and AD&D Insurance


• Company Paid Short-term and Long-term Disability


• Buy-Up Long-term Disability


• Critical Illness Insurance


• Hospital Indemnity & Accident Insurance


• Identity Theft Protection


• Legal Insurance


• KONE Credit Union


• Tuition Reimbursement

The hiring range for this role in the Spokane, WA location is $63,000.00 – $82,740.00. The compensation package offered will depend on candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.

Variable Compensation

KONE Annual Bonus plan at 5% Target Incentive based on achievement of company goals and individual goals.

Come share your passion and energy to make a positive impact at KONE for our customers and your career!

KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

Read more on www.kone.com/en/careers/

W firmie KONE koncentrujemy się na budowaniu innowacyjnej kultury współpracy, w której cenimy wkład każdej osoby. Zaangażowanie pracowników jest dla nas kluczowym obszarem zainteresowania. Zachęcamy do uczestnictwa i dzielenia się informacjami oraz pomysłami. Zrównoważony rozwój stanowi integralną część naszej kultury i codzienności. Stosujemy etyczne praktyki biznesowe oraz dążymy do rozwoju kultury współpracy, w której współpracownicy ufają sobie wzajemnie i darzą się szacunkiem, a dobre wyniki znajdują uznanie wśród współpracowników. Jako doskonałe miejsce pracy z dumą oferujemy szeroki zakres możliwości, które ułatwią osiągnięcie celów zawodowych i osobistych oraz umożliwią zdrowe, zrównoważone życie.

Więcej informacji można znaleźć na stronie https://kone.com/global/en/careers.html

W KONE naszym celem jest kształtowanie przyszłości miast. Jako globalny lider w branży wind i schodów ruchomych codziennie przewozimy dwa miliardy ludzi, zapewniając im bezpieczne, wygodne i niezawodne podróże dzięki inteligentnemu i zrównoważonemu People Flow®. W 2025 roku sprzedaż KONE wyniosła 11,2 mld euro, a na koniec roku firma zatrudniała ponad 60 000 pracowników w blisko 70 krajach. Akcje klasy B KONE są notowane na Nasdaq Helsinki w Finlandii.