Service Operations Coordinator – Scheduling & Support

ABM industries; Dallas (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

ABM is seeking a Service Operations Coordinator to support the Dallas branch with administrative tasks and backup coordination for other branches as needed. You will handle reactive service calls, gather details, and coordinate next steps with technicians, vendors, and customers to ensure timely service.

Responsibilities include creating and updating work orders, auditing for accuracy and completeness, reviewing invoices, and maintaining open communication with internal teams to align schedules

Qualifications

• Coordinate service calls and scheduling across Dallas branch and other branches as needed.
• Create, update, and maintain work orders with accurate customer, equipment, scope-of-work, and scheduling details.
• Audit work orders and invoices for accuracy, completeness, and proper closure before billing.
• Provide backup support for service coordination activities across branches; assist with reporting and tracking.

Responsibilities

• Receive and manage incoming reactive service calls and gather required information.
• Schedule service calls, preventive maintenance, visits, technicians, vendors, and outsourced providers based on priorities.
• Coordinate outsourcing of reactive calls and monitor completion for timely support.
• Maintain clear communication with customers, technicians, branch leadership, and vendors about schedules and status.
• Create and maintain work orders with accurate data; ensure proper documentation.
• Review invoices and coding; assist with accounts payable as required.
• Track open work orders and follow-up items to ensure timely closures.
• Provide backup coordination support across branches and for special projects.

Skills

Organizational skills

Time management

Communication skills

Customer service

Independence

Microsoft Office

Tools

Scheduling platforms

Work-order systems

Invoices & billing systems

Job description

ABM is seeking a Service Operations Coordinator to support the Dallas branch with administrative tasks and backup coordination for other branches as needed. You will handle reactive service calls, gather details, and coordinate next steps with technicians, vendors, and customers to ensure timely service.

Responsibilities include creating and updating work orders, auditing for accuracy and completeness, reviewing invoices, and maintaining open communication with internal teams to align schedules