Service Now Team Lead

Cognizant; Phoenix (AZ); Remote; USD 108,000 - 122,000; Full time

Job summary

Cognizant is seeking a ServiceNow Technical Lead for a full-time remote opportunity in the United States. This role provides hands-on technical leadership, solution architecture guidance, and delivery oversight for the ServiceNow platform, bridging business stakeholders and developers to drive platform roadmap execution.

The ideal candidate has 6+ years of ServiceNow experience, deep ITSM/CMDB/CSDM knowledge, and a track record of leading teams.

Qualifications

• 6+ years of hands-on ServiceNow design, implementation and administration with at least 2+ years leading teams or projects.
• Core Skills: JavaScript, Glide API, Flow Designer, Integration Hub, Service Portal, App Engine, REST/SOAP APIs.
• Platform Breadth: ITSM, CMDB/CSDM, ITOM/ITAM/SAM, CSM or SecOps.
• Methodologies: Agile/Scrum, ITIL v4, automated test frameworks (ATF).

Responsibilities

• Lead day-to-day operations, task planning, code reviews, and QA for developers, admins, and analysts.
• Enforce development standards, scoping, and release management to minimize debt.
• Mentor team on Script Includes, Flow Designer automation, and platform upgrades.
• Architect end-to-end solutions aligned with OOTB functionality across core modules.
• Design integrations using Integration Hub, REST/SOAP, and MID Servers.
• Manage CMDB class hierarchy, data reconciliation, and discovery schedules.

Skills

JavaScript

Glide API

Flow Designer

REST/SOAP APIs

Agile/Scrum

Education

ServiceNow CSA

ServiceNow CAD

CIS – ITSM / HAM / CMDB / Discovery

ITIL v4 Foundation

Tools

ATF

MID Servers

Integration Hub

Job description

Cognizant is seeking a Service Now Technical Lead for a full- time remote opportunity. Candidate needs to be located in the US.

The ServiceNow Team Lead provides hands-on technical leadership, solution architecture guidance, and delivery oversight for the ServiceNow platform. This role bridges business stakeholders and technical developers—guiding platform roadmap execution, establishing architecture standards (CSDM, CMDB governance, custom applications), managing release cycles, and mentoring developers and system administrators.

Key Responsibilities

• Lead day-to-day operations, task planning, code reviews, and quality assurance for a team of developers, system administrators, and technical analysts.
• Enforce ServiceNow development standards, scoping best practices, and release management workflows to minimize technical debt and customization overhead.
• Mentor team members on script performance (Client Scripts, Business Rules, Script Includes), Flow Designer automation, and platform upgrades.
• Architect end-to-end solutions aligned with ServiceNow Out-of-the-Box (OOTB) functionality across core modules (ITSM, ITOM, HAM/SAM, CSDM/CMDB, CSM, HRSD).
• Design enterprise integration using Integration Hub, REST/SOAP Web Services, and Mid Servers to connect external IT, HR, and security ecosystems.
• Establish and enforce CMDB class hierarchy rules, data reconciliation, Discovery schedules, and CSDM lifecycle alignment.
• Translate complex business requirements into technical user stories, architecture diagrams, and release roadmaps.
• Collaborate with Process Owners, Enterprise Architects, and IT Operations to prioritize platform backlog items and manage sprint execution.
• Serve as the primary technical escalation point for critical production incidents and complex bug remediation.

Required Qualifications & Skills

• 6+ years of hands-on experience in ServiceNow solution design, implementation, and administration, with at least 2+ years leading technical teams or projects.

• Core Skills: Advanced knowledge of JavaScript, Glide API, Flow Designer, Integration Hub, Service Portal, App Engine, and REST/SOAP APIs.

• Platform Breadth: Proven expertise in ITSM, CMDB/CSDM, and at least two additional core modules (e.g., ITOM, ITAM/HAM, CSM, SPM, or SecOps).

• Methodologies: Experience with Agile/Scrum delivery models, ITIL v4 frameworks, and automated test frameworks (ATF).

Certifications (Preferred / Required)

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD)

• Certified Implementation Specialist (CIS) – ITSM / HAM / CMDB / Discovery

• ITIL v4 Foundation Certification.

The salary range for this role is between $108,000 and $122,000 depending on skills and qualifications of the candidate. Applications will be accepted till 10/20/2026.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.