Service Navigator II for Youth

Frederick County Government; Frederick (MD); On-site; USD 52,000 - 72,000; Full time

Job summary

Frederick County Government seeks a Services Navigator for Youth (Ages 16-24) to guide participants through RAP services, education, and employment pathways. The role involves caseload management, outreach, and data collection to support program improvements.

The Navigator works under the Human Services Manager, with requirements including an Associate’s degree in human services and a valid driver’s license. This is a full-time, benefited position with competitive compensation.

Qualifications

• Associate's degree in human services or related field.
• 3 years of experience in family support services, social work, or related field.
• Valid Driver’s License.

Responsibilities

• Advocate for youth needs by providing guidance, informal counseling, and referrals.
• Manage caseload of youth ages 16-24 and connect with RAP services and employment/education pathways.
• Provide coaching in interpersonal communication, workplace readiness, financial literacy, and independent living skills.
• Support outreach and community events engaging young adults and promoting RAP services.
• Transport youth participants using a County vehicle when needed.
• Maintain accurate files, logs, progress notes, and service outcomes.

Skills

First Aid/CPR

Public speaking

Record-keeping

MS Excel

PowerPoint

Education

Associate's degree in human services

Bachelor’s degree with 1 year experience substitution

Tools

MS Excel

PowerPoint

Job description

Non-exempt (compensatory and/or overtime eligible); full-time; 40 of hours worked; Monday-Friday 8:00 a.m.-5:00 p.m.; full benefits; grant funded

The Services Navigator for Youth (Ages 16-24) supports RAP Program participants by helping young adults access services, develop goals, build life and career readiness skills, and successfully navigate community resources. The Navigator provides individualized guidance, facilitates connections to education and employment pathways, coordinates outreach, manages caseloads, oversee waitlist processes, and contributes to data collection and program improvement. Supervision is received from the Human Services Manager.

For external hires, offers are made at the base wage rate.

Frederick County Government values the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to Frederick County Government today.

TOTAL COMPENSATION PACKAGE:

Frederick County offers an extensive compensation package to reflect how highly we value our employees. The following is what you can expect in your first year as a full-time benefited Frederick County Government employee.

• 11 days of Vacation leave with increase after 2 years of employment
• 15 days of Sick leave with unlimited annual carryover
• 11 paid holidays, plus 2 additional floating holidays (10 and 11 month employees may not receive all holidays)
• Day 1 coverage of comprehensive Medical Insurance Plan options to include generous County Health Savings Account (HSA) contribution (if enrolled in the high-deductible plan). This is part of a full range of benefits including Dental, Vision, and Flexible Spending
• Employee Health Center with no or low-cost primary and urgent care
• 100% County paid 2x annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefit
• County and Employee funded Defined Benefit Pension Plan
  • Vesting after 5 years of service
  • Additional service credit for eligible previous public service, military service, etc.
• Work/Life balance programs include: Employee Assistance Program and Employee Wellness Program
• Generous Tuition Reimbursement Program
• Other employee-paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, and Hospital Indemnity Insurance, Lifetime Benefit with Long Term Care plan

NOTE: Benefited employees will accrue service and leave based on the FTE and/or hours worked per calendar year.

For more information, visit our benefits page on the Frederick County Government job opportunities webpage.

• Advocate for young adults’ needs by providing guidance, informal counseling, and referrals to appropriate community agencies and supports
• Manage a caseload of youth ages 16-24, ensuring they are connected with RAP services, community programs, and employment/education pathways
• Provide coaching in areas such as interpersonal communication, health and safety, workplace readiness, financial literacy, and independent living skills
• Offer support to participants engaged in career readiness, GED preparation, ESOL, parenting education, and other center-based activities
• Assist youth in identifying strengths, setting personal, educational, and career goals, and track their progress toward those goals
• Monitor developmental and life skills milestones relevant to older adolescents and young adults
• Develop and implement community engagement strategies that strengthen connections between youth and essential community resources
• Identify gaps in youth-focused services and help shape program improvements to increase accessibility and effectiveness
• Participate in waitlist planning and implementation to maximize youth enrollment and service capacity
• Conduct data collection, tracking, and analysis to support program evaluation and service enhancement
• Complete required Maryland Family Network and Family Partnership intake and documentation
• Participate in mandatory and optional trainings, webinars, and professional development
• Support outreach activities and community events that engage young adults and promote RAP services
• Transport youth participants using a County vehicle when needed
• Maintain accurate computerized files, daily logs, progress notes, and service outcomes
• Perform other duties as assigned

To perform this job successfully, an employee must be able to perform all essential functions satisfactorily. Any employee's position may not be assigned all functions or equipment listed above, and the examples may not cover all functions or equipment that may be assigned. Reasonable accommodations may be provided to enable individuals with disabilities to perform their essential functions.

The qualifications/requirements, knowledge/skills/abilities and physical requirements or working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Associate's degree in human services, social work, public administration, or a related field
• 3 years of experience in family support services, social work, or a related human services field
• Possession of a valid Driver’s License

Substitutions for the above-listed required education and experience are a Bachelor’s Degree with 1 years experience as described above.

KNOWLEDGE/SKILLS/ABILITIES

A successful incumbent operating in this role displays the following:

• Ability to obtain and maintain First Aid and CPR (infant/child and adult) certifications within 90 days of hire
• Advanced knowledge of youth social services and social programs available in Frederick County
• Advanced knowledge of youth related programs, service networks, and community services
• Strong and effective spoken and written (English) communication skills, including the ability to make public presentations
• Skilled in customer service
• Strong math and record-keeping skills, including the ability to accurately compile and review fiscal and statistical information and create clear, concise reports
• Ability to assess youth needs, identify risks, and collaborate as part of a team
• Ability to obtain a Frederick County Employee Driving Permit
• Ability to effectively implement a human services program
• Ability to gain and maintain all required certifications
• Ability to effectively utilize and administer the grant application process
• Ability to solve problems and assist people with a variety of concerns on a daily basis
• Ability to access and use computerized systems and equipment including MS Excel and Power Point
• Ability to develop and maintain working relationships with co-workers and the general public, with special sensitivity to the needs and priorities of older individuals

PREFERENCE MAY BE GIVEN FOR:

• Experience providing case management, advocacy, mentoring, or supportive services to youth ages 16-24.
• Experience working with at-risk, underserved, or vulnerable youth populations.
• Bilingual Language Skills

PHYSICAL REQUIREMENT/WORKING CONDITIONS:

• While working in this position the employee is required to constantly sit, walk and drive.
• While working in this position the employee is required to constantly work indoors and occasionally work outdoors.

• Failure to meet or maintain the minimum qualifications or additional requirements may result in disciplinary action up to and including termination.

KIND OF EXAMINATION (may include):

1. A pre-employment skills testing
2. One or more interviews
3. A pre-employment drug test not including Marijuana
4. A pre-employment fingerprint supported background investigation