Service Manager - West Hartford, CT

The Goodyear Tire & Rubber Company; West Hartford (CT); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical

Prescription

Dental

Vision

401(k)

Life insurance

Disability

Tuition assistance

Sick time

Vacation time

Tire discounts

Job summary

The Goodyear Tire & Rubber Company in West Hartford, CT is seeking a Service Manager to lead an automotive service center team and deliver outstanding guest service. You will schedule technicians, manage service appointments, and drive shop profitability through sales and effective operations.

You’ll build guest relationships, mentor staff, explain warranties and promotions, and ensure a clean, safe work area while meeting quality standards.

Qualifications

• Minimum 1 year of automotive service management experience.
• Valid driver's license.
• Must be at least 18 years old.
• Candidates must be legally authorized to work in the U.S. without sponsorship.
• No relocation offered for this position.

Responsibilities

• Schedule associates, service appointments, and organize work flow to deliver quality work on time.
• Help drive and reach sales goals through guest interactions including tire and service sales.
• Build guest relationships and ensure guest satisfaction as liaison between technicians and guests.
• Contribute to training and development of service department associates.
• Articulate warranties, promotions, and advertisements.
• Use tools to make recommendations to guests based on guidelines.
• Maintain a clean and safe work and guest area; perform manual tasks including lifting.

Skills

Automotive service management

Valid driver's license

Legally allowed to work in US

Must be 18+

No relocation

Job description

The pay range for this position is $25 - $33/hr; however, base pay offered may vary depending on factors such-as job-related knowledge, skills, experience, and market location. Selected candidates may be eligible for a number of benefits, including medical, prescription, dental, vision, 401(k), life insurance, disability, tuition assistance, sick and vacation time, as well as tire discounts. Goodyear owns and operates more than 580 tire and auto service centers nationwide. We offer a fun, fast paced work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations. At Goodyear we invest in you and your future by providing excellent training for our technician, sales team and management positions. We offer fast track career advancement opportunities for hard working, team players who can deliver results. If you are looking for more than a job.

General Description

As a Service Manager you will gain hands-on experience in one of Goodyear's auto service centers by making meaningful connections while delivering outstanding service. You will also be responsible for managing the service department effectively by scheduling associates, service appointments and organizing work flow to deliver quality work on time to guest.

Responsibilities Will Include, But Will Not Be Limited To

• Manage the service department effectively by scheduling associates, service appointments, and organizing work flow to deliver quality work on time to guests
• Help drive and reach sales goals through guest interactions including tire and service sales
• Build guest relationships and ensure guest satisfaction by being the liaison between technicians and guests
• Responsible for contributing to the training and development of service department associates
• Articulate all warranties, promotions, and advertisements
• Utilize tools provided to make recommendations to guests based on manufacturing guidelines
• Maintain a clean and safe work and guest area
• Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting.

Basic Qualifications

• Minimum 1 year of previous Automotive Service management experience
• Valid driver's license
• Must be at least 18 years of age
• No relocation is being offered for this position
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Preferred Qualifications

• Previous automotive service sales experience
• Previous automotive service experience

Position Criteria

• Strong work ethic; independently motivated to produce results with limited influence from others
• Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork
• Ability to review, analyze, and interpret information, identify problems, and make decisions
• Ability to read, understand, and follow procedures and guidelines
• Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays
• Commitment to following established safety policies and procedures

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