Service Manager, US Pest

Terminix; Honolulu (HI); Presencial; USD 60.000 - 80.000; Jornada completa

Descripción de la vacante

Terminix is seeking a Service Manager to lead and motivate our Pest Technician teams at the local branch level. You will drive service delivery, manage routes, and ensure customer satisfaction across residential accounts.

The role emphasizes coaching field staff, maintaining safety and regulatory compliance, and coordinating training and inventory to support high-quality service delivery.

Formación

• Associate’s degree required or equivalent.
• Valid driver’s license from state of residence.

Responsabilidades

• Oversee daily pest tech routes and branch scheduling.
• Ensure regulatory compliance and safety standards are met.
• Address customer concerns including cancellations.
• Evaluate Pest Technicians’ performance.
• Monitor inventory of pest control products.
• Coordinate ongoing training for local teams.

Conocimientos

Leadership

People management

Scheduling

Regulatory compliance

Safety standards

Customer service

Problem solving

Educación

Associate degree

Bachelor’s degree preferred

Descripción del empleo

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet".

For more than 85 years, Terminix has built a reputation as one of the nation’s leading providers of termite and pest control services, safeguarding over 3 million homes and businesses against all types of pests in 47 states and 14 countries.

What is this role about?

Our Service Managers play a key leadership role in our local Terminix branches. This role is all about leading and motivating our local Pest Technician Teams to provide outstanding service delivery of Terminix products to our valued customers.

What does a "Day-in-the-Life" look like?

Responsibilities

Every day our teams of Pest Techs are out in the neighborhoods across the country visiting residential customers and performing their pest control treatments. The Service Manager at each local branch is responsible for ensuring this team is functioning effectively, operating efficiently and maintaining high levels of customer satisfaction. Here are a few more specifics of what you would be doing each day:

• Monitoring branch scheduling and ensuring pest tech routes are successfully completed
• Ensuring regulatory compliance and safety standards are met or exceeded
• Responding to customer concerns, including resolving cancellation requests
• Inspecting and evaluating the performance of Pest Technicians
• Monitoring and maintaining inventory levels of pest control products
• Facilitating continual training of local sales and service teams

What do I need to be successful?

• An associate’s degree (A four year degree is highly desirable)
• Must possess a valid driver's license from state of residence