Service Manager Trainee

Rollins, Inc.; Louisville (KY); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Company vehicle

Gas card

Bonus opportunities

Tech devices (iPhone/iPad)

Healthcare benefits

401(k) match

Paid vacation & holidays

Employee discounts

Tuition reimbursement

Training program

Job summary

Orkin in Louisville, KY seeks a Service Manager to lead a high-performance service operation. You’ll train and develop the Orkin Pros, blend technical pest-control know-how with strong leadership, and drive customer satisfaction through empathetic, professional service.

You’ll manage scheduling, safety and field personnel, recruit top talent, and champion new products and technology while ensuring compliance with industry standards.

Qualifications

• Sales experience preferred.
• High School Diploma or equivalent required.
• Valid driver’s license required.
• Ability to obtain pesticide license/certification if required (company paid).
• Ability to work in the field independently and interact with our great clients.

Responsibilities

• Lead an entire service operation upon completion of paid training.
• Motivate the service team to consistently provide the world’s best service, prioritizing safety.
• Conduct yourself with the utmost professionalism and integrity with customers and coworkers.
• Assist with recruiting top talent on the service team.
• Train and develop Orkin Pros through hands-on management.
• Lead training meetings.
• Oversee our Orkin Pro Ride-A-Long program.
• Ensure customer expectations are met or exceeded through inspections, proposed course of action, and delivery of outstanding empathetic customer service every time.
• Champion innovation by supporting the team in adopting new products, services and technology.
• Monitor scheduling, routing and inventory to drive efficiencies and productivity.

Skills

Sales experience

Customer service

Communication

Education

High School Diploma or equivalent

Tools

Pesticide license

Job description

Overview

If You’re the Best at Sales, You Have a Place with the Best in Pests

When you’re an Orkin Service Manager, you’re quality control ensuring top-notch service from the industry leader with almost 125 years as the best in pests.

Our Service Manager is a “pro” at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills—like empathy and integrity—that gives customers peace of mind. Your commitment to exceeding customer expectations inspires your team to deliver unparalleled service. Customer satisfaction translates into revenue growth—and you can earn your way to an annual rewards trip honoring top performers.

You’ll have more than a job—you’ll have a career with growth potential and benefits that go beyond the basics. This includes a company vehicle, competitive pay and a 401(k) program. Not to mention, you’ll receive opportunities to volunteer and give back so that everyone has a safe place to live, work, and play. Work alongside a team that values safety, professionalism, empathy, integrity and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide.

With Orkin’s award-winning training program, you’ll receive all the tools and technology you need to succeed. That means no industry experience required to start building your career. Plus, if there’s one thing we know at Orkin, it’s that pests keep coming back, and that makes our industry recession resistant.

Responsibilities

As a Service Manager, you’ll be a leader in a high-performance culture. You’ll put your proven leadership skills to work in developing and motivating your team to deliver top-notch service to every customer. You’ll blend industry knowledge with interpersonal skills to demonstrate how to earn customer trust with know-how and empathy. An excellent communicator, you’re prepared for heavy customer and employee engagement. In addition to supporting the growth and success of the business, you’ll lend a hand with community service projects that improve where you live and work.

You will…

• Lead an entire service operation upon completion of paid training


• Motivate the service team to consistently provide the world’s best service, prioritizing safety


• Conduct yourself with the utmost professionalism and integrity with customers and coworkers


• Assist with recruiting top talent on the service team


• Train and develop Orkin Pros through hands-on management


• Lead training meetings


• Oversee our Orkin Pro Ride-A-Long program


• Ensure customer expectations are met or exceeded through inspections, proposed course of action, and delivery of outstanding empathetic customer service every time


• Champion innovation by supporting the team in adopting new products, services and technology


• Monitor scheduling, routing and inventory to drive efficiencies and productivity

What type of benefits will you receive?

• Competitive earnings starting at $55,000 to $65,000 per year, including a company vehicle with a gas card.


• Competitive quarterly and annual bonus opportunities, with earnings of up to 25 percent of base salary


• Company provided iPhone and iPad with sales software


• Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance


• 401(k) plan with company match, employee stock purchase plan


• Paid vacation, holidays, and sick leave


• Employee discounts, tuition reimbursement, dependent scholarship awards


• Industry leading, quality, comprehensive training program

Why Orkin?

• You’re seeking an opportunity with career potential in a reliable, recession-resistant industry


• You have a service-oriented mindset that leads you to build loyalty and trust with customers


• You hold yourself responsible to commitments


• You value being part of a team


• You want to keep learning, improving and developing as a leader


• You want to join a company that supports the community


• You want a career with a purpose at a mission-driven company that values
  
  
  
  • Safety
  
  
  • Professionalism
  
  
  • Empathy
  
  
  • Integrity
  
  
  • Innovation
  
  
  
  

Qualifications

What do you need to be successful?

• Sales experience preferred


• High School Diploma or equivalent required


• Valid driver’s license required


• Ability to obtain the appropriate pesticide license/certification if required (company paid)


• Ability to work in the field independently and interact with our great clients

What will my work environment be like?

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:

• Safely use a ladder within the manufacturer's weight capacity


• Occasionally lift and carry up to 50 lbs.


• Safely access crawl spaces, attics, confined spaces, roof tops, etc. including the ability to climb or balance and stoop, kneel, crouch, or crawl


• Wear personal protective equipment (PPE) which sometimes requires an OSHA-compliant respirator


• Willing to work in different types of weather conditions

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer