Service Manager Trainee

Rollins, Inc.; Los Angeles (CA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Company vehicle with gas card

Comprehensive benefits package

401(k) plan with company match

Job summary

Rollins, Inc. is searching for an Orkin Service Manager in Los Angeles to lead and develop a team ensuring exceptional service in pest control. Candidates should possess sales experience and a high school diploma, with a valid driver's license. Responsibilities include motivating the service team and engaging heavily with clients for superior operational efficiency.

This role offers a competitive salary of $70,000 – $75,000 per year, a company vehicle, comprehensive benefits, and industry-leading training programs to support your professional growth.

If you're seeking a career in a stable, mission-driven company with purpose, this is the opportunity for you.

Qualifications

• Sales experience preferred.
• Valid driver’s license required.
• Ability to obtain pesticide license/certification.
• Independent work in the field with clients.

Responsibilities

• Lead a service operation after training.
• Motivate team to provide top service.
• Engage with customers and manage operations.
• Train and develop team members.
• Champion innovation through new products.

Skills

Sales experience

Team leadership

Customer service

Operational efficiency

Education

High School Diploma or equivalent

Job description

Overview

When you’re an Orkin Service Manager, you’re the quality control ensuring top‑notch service from the industry leader with almost 125 years of experience as the best in pests. You are a pro at protecting homes and businesses, and you train and develop Orkin Pros to do the same while balancing technical skill with empathy and integrity. Your commitment to exceeding customer expectations drives revenue growth and can earn you an annual rewards trip for top performers.

You’ll have a career with growth potential and benefits that go beyond the basics, including a company vehicle, competitive pay, a 401(k) program, and opportunities to volunteer and give back. With Orkin’s award‑winning training program you receive all the tools and technology you need to succeed—no industry experience required to start building your career. Our industry is recession‑resistant because pests keep coming back.

Responsibilities

As a Service Manager, you’ll lead a high‑performance culture, develop and motivate your team to deliver world‑class service, and demonstrate trust through knowledge and empathy. You will also engage heavily with customers and employees, support community service projects, and manage operational efficiency.

• Lead an entire service operation upon completion of paid training
• Motivate the service team to consistently provide the world’s best service, prioritizing safety
• Conduct yourself with the utmost professionalism and integrity with customers and coworkers
• Assist with recruiting top talent on the service team
• Train and develop Orkin Pros through hands‑on management
• Lead training meetings
• Oversee our Orkin Pro Ride‑A‑Long program
• Ensure customer expectations are met or exceeded through inspections, proposed course of action, and outstanding empathetic customer service every time
• Champion innovation by supporting the team in adopting new products, services, and technology
• Monitor scheduling, routing and inventory to drive efficiencies and productivity

Benefits

• Competitive earnings and a company vehicle with gas card
• Compensation range $70,000 – $75,000 per year
• Company‑provided iPhone and iPad with sales software
• Comprehensive benefits package including medical, dental, vision, maternity, and life insurance
• 401(k) plan with company match and employee stock purchase plan
• Paid vacation, holidays, and sick leave
• Employee discounts, tuition reimbursement, dependent scholarship awards
• Industry‑leading training program

Why Orkin?

• You’re seeking an opportunity with career potential in a reliable, recession‑resistant industry
• You have a service‑oriented mindset that builds loyalty and trust with customers
• You hold yourself responsible to commitments
• You value being part of a team
• You want to keep learning, improving, and developing as a leader
• You want to join a company that supports the community
• You want a career with purpose at a mission‑driven company that values

• Safety
• Professionalism
• Empathy
• Integrity
• Innovation

Qualifications

• Sales experience preferred
• High School Diploma or equivalent required
• Valid driver’s license required
• Ability to obtain the appropriate pesticide license/certification if required (company paid)
• Ability to work in the field independently and interact with clients

Work environment

• Safely use a ladder within the manufacturer’s weight capacity
• Occasionally lift and carry up to 50 lbs.
• Safely access crawl spaces, attics, confined spaces, roof tops, etc., including the ability to climb or balance and stoop, kneel, crouch, or crawl
• Wear personal protective equipment (PPE) which sometimes requires an OSHA‑compliant respirator
• Willing to work in different types of weather conditions

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer