Service Manager (The Royale at CityPlace)

Block Multifamily Group; Olathe (KS); On-site; USD 52,000 - 78,000; Full time

Job summary

Block Multifamily Group is seeking a Service Manager to oversee all maintenance operations across the property portfolio. You will lead the maintenance team, manage vendors, protect asset value, and ensure safety, quality, and resident satisfaction through proactive programs.

Responsibilities include scheduling preventive maintenance, unit turns, budgeting support with the Community Manager, and enforcing OSHA standards while maintaining curb appeal and safe access for residents.

Qualifications

• Strong mechanical aptitude across HVAC, electrical, plumbing, and general maintenance.
• Experience leading a maintenance team and coordinating with vendors.
• On-call availability and ability to respond to emergencies anytime.

Responsibilities

• Lead and manage daily maintenance operations, service requests, and unit turns.
• Recruit, train, and develop maintenance team members for high performance.
• Promote a culture of safety, teamwork, and continuous improvement.
• Oversee vendor relationships, bidding, scheduling, and performance oversight.
• Support budgeting decisions with Community Manager and ensure compliance with OSHA.

Skills

Mechanical aptitude

Leadership

Communication

On-call availability

Education

EPA Type I & II Certification or EPA Universal Certification

CPO certification for pools

Valid driver’s license

Tools

Maintenance tools

Safety equipment knowledge

Job description

SUMMARYThe Service Manager is responsible for overseeing all maintenance operations, ensuring the physical condition, safety, and overall performance of the community. This position reports to the Community Manager and works closely with them to support property performance, resident satisfaction, and operational goals. The Service Manager leads and develops the maintenance team while managing vendors and resources to deliver high-quality service.DUTIES AND RESPONSIBILITIESMaintenance Operations & Team LeadershipLead and manage daily maintenance operations, including service requests, preventative maintenance, and unit turnsRecruit, train, and develop maintenance team members to ensure strong performance and accountabilityPrioritize and assign work to ensure timely and high-quality completionProvide hands-on support for complex or critical repairs as neededOperate, maintain, and oversee the use of maintenance equipment, tools, and property vehicles as applicable*Promote a culture of safety, teamwork, and continuous improvementProperty Performance & Asset ManagementPartner with the Community Manager to support overall property performance, asset preservation, and operational prioritiesDevelop and maintain a preventative maintenance program aligned with company standardsEnsure completion of scheduled maintenance, inspections, and required documentationConduct regular inspections to identify and address maintenance and safety issuesOversee unit turns to ensure timely completion and quality standards are metMaintain inventory, tools, and equipment to support efficient operationsEnsure overall property condition, curb appeal, and cleanliness meet company expectationsEnsure amenity areas, including pools and fountains, are maintained in clean and proper working conditionSupport seasonal property needs, including snow and ice removal, to maintain safe and accessible conditionsVendor, Financial & ComplianceCollaborate with the Community Manager on budgeting, expenses, and maintenance-related financial decisionsManage vendor relationships, including bidding, scheduling, and performance oversightControl maintenance expenses in alignment with budget requirements and approval guidelinesOversee purchasing and inventory processesEnsure compliance with company policies, OSHA guidelines, safety standards, and applicable regulationsLead safety efforts, including training, meetings, and adherence to safe work practicesSafely handle and oversee the use of maintenance materials and chemicals in accordance with company standardsResident Experience & Service DeliveryEnsure timely completion of service requests with a focus on quality, professionalism, and courteous service to residents, customers, and team memberMaintain consistent communication with the Community Manager regarding service issues, property conditions, and operational needsCommunicate effectively with residents regarding maintenance activities and updatesSupport resident satisfaction through responsive service and follow-upOversee on-call operations and ensure timely response to after-hours emergenciesCoordinate emergency situations and communicate with team members and vendors as neededQUALIFICATIONSStrong mechanical aptitude including HVAC, electrical, plumbing, and general maintenancePrevious experience leading a maintenance team preferredGood communication skills, including negotiating bids with vendors on project repairsWillingness to be on call and carry a cell phoneAbility to respond and be recalled to the property anytime day or nightMust be willing to adjust work schedule to complete major project assignmentsValid driver’s license and reliable transportationEPA Type I & II Certification or EPA Universal Certification requiredCPO certification required for properties with poolsAbility to be on-call and respond to emergenciesPHYSICAL REQUIREMENTSAbility to perform the physical demands of the role, including lifting, carrying, and working in various positions and environments, with or without reasonable accommodationAbility to work indoors and outdoors in varying conditions and navigate all areas of the community*At properties that use golf carts, this position is designated as a safety-sensitive position in which a person operating the golf carts must not be under the influence of alcohol or drugs as it may constitute a threat to health or safety in which a lapse of attention could result in injury, illness, or death.